Receptionist

Hilton Dubiln Kilmainham is  recruiting for an enthusiastic, energetic and guest Receptionist/Front Desk Agent to join our amazing Front of House team. 

The ideal candidate will:

• Prior experience in hotel operations
• Prior experience within a 3/4 star hotel 
• Organisational & planning skills 
• Creative & have the ability to engage well with the other team members 
• Be able to adapt to change and work well under pressure in busy environment 

Responsible for:  Carry out all day to day operations of the Front Office smoothly and efficiently. Ensure standards, guest satisfaction and expectations are met or exceeded at all times. Maximise profitability ensuring revenue is optimised

Benefits

Working for Hilton means you are joining an international company with more than 6200 hotels across the globe and comes with numerous benefits, such as:

• Hilton Team Member Travel Programme - Travel the world on preferential hotel room rates with up to 30 nights per year at discounted rates and 50% off F&B in Hilton Hotels around the world. Plus discounts for your Family and Friends
• Career Development & Progression within the 4 star hotel and Tifco Hotel Group
• Membership to Living Well Health Club & Gym – 
• Development – Hilton Dublin Kilmainham & Tifco Hotel Group have numerous learning & development plans for all types of roles and career paths
• Holidays – 29 days holiday (incl bank holidays) for full time team member from 1st Jan to 31st Dec
• On shift – complimentary meals on duty & uniforms provided

Key responsibilities:

• Receive and register guests on arrival, using their names at least twice adhering to laid down procedures e.g. brand standards.
• Ensure all documentation relating to the registration and checking out of guests as per standard procedure

Customer care: 

• To ensure all guests receive a genuine, warm, friendly, courteous welcome on arrival and during their stay
• To anticipate guests needs whenever possible to enhance quality service and in turn enhance guest satisfaction
• To assist guests at all times.
• To become fully aware of 100% guest satisfaction and to implement agreed practices at all times
• To ensure all guest queries are handled promptly and efficientl
• To ensure all departmental checklists are completed and checked by supervisor before going of duty

This is a fantastic opportunity for the right candidate to learn Front Office function and be part of a busy Front of House team.