Descripción de la oferta de empleo

AVAYA is one of the biggest providers of business communications, specifically unified communications (UC), contact center (CC), and services (world leader in IP telephony). We're looking for a Telecommunications Engineer to join our Support team.



MAIN RESPONSIBILITIES OF THE ROLE:

  • Process support requests;
  • Analyze system logs;
  • Remote troubleshooting;
  • Consistently achieve client KPIs;
  • Utilize and actively participate in the improvement in the existing client Knowledge Database; 
  • Provide high level of technical guidance and assistance in problem solving.



REQUIREMENTS AND PERSONAL SUCCESS PROFILE:

  • Good communication skills in German and English, both written and verbal;
  • Interest in Networking and Linux;
  • Strong troubleshooting and analytical skills;
  • Experience with VoIP is an advantage;
  • Customer oriented and pro-active team player;
  • Route and Switch familiarity is a plus;
  • Telecommunications knowledge or education is considered an advantage.

 

WE OFFER:

  • Linux academy and Avaya product certification program;
  • Full time employment;
  • Standard business week – Monday to Friday, with no night shifts;
  • Competitive remuneration and opportunity to grow;
  • Reward and recognition program;
  • Career development programs, site talent management;
  • Nice and friendly multicultural atmosphere;
  • Additional fully-covered Health Insurance;
  • Discount for a sport card;
  • To be part of the Gold Award winner company in the category “Employees at the heard of everything” for large companies at the South East Europe customer service awards 2020.

 

If you’re up for a fresh new challenge, fancy the idea of working for a bright, forward thinking business, and picking up some new skills along the way, then look no further!

 

Send us your CV in English now to open the door to the new career opportunities ahead you!

We can't wait to meet you!

 

Who are we?

Concentrix Corporation (Nasdaq: CNXC) is a leading technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands including over 95 Global Fortune 500 clients and over 90 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our staff deliver next generation customer experience and help companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in the following key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector.

We are Different by Design.

Detalles del trabajo
Sector:
Office administrative, office support and other business support activities
Campo de ocupación:
Customer services clerks
Work experience:
Work experience is not required
Habilidades lingüísticas:
  • English
  • Very good
  • German
  • Fluent
Horquilla salarial::
Not provided
Date of expiry:

Información sobre la empresa

Concentrix Bulgaria is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands. Every day our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design,… Más información