Live Operations Support Specialist with French (full or part-time)

**All interviews will be conducted remotely (online or by phone).

In 5 years, our client has evolved from a start-up to Europe’s leading on-demand logistics platform that allows businesses in any industry to deliver to their customers with never-seen-before speed & efficiency.

Join our new team and work with amazing minds that change the way goods are delivered in urban areas.

YOUR ROLE:

• Manage and serve as the main point of contact for live services.
• Monitor live operations and make sudden, late-notice changes when necessary.
• Proactively solve real-time issues before and as they emerge.
• Troubleshoot client and driver issues.
• Work in collaboration with other team members to improve operational performance.

REQUIRED SKILLS:

• Excellent written and verbal communication skills in French. Good knowledge of English.
• Previous experience in a customer-centric role, ideally in live customer support.
• Extremely organized and able to manage tasks with a sense-of-urgency.
• Logical thinker, who naturally looks to build efficient processes.
• Tech-savvy with strong problem-solving skills.

WHAT WE OFFER:

• An attractive remuneration + monthly bonus. Referral bonuses.
• Different shifts. Transport costs covered.
• Full training – provided by the client.
• Additional health insurance and other social benefits. Exclusive discounts & offers.
• Open-minded management team promoting innovation, personal and professional development.
• Permanent employment; full-time.
• Employer: Pontica Solutions Ltd.