Live Operations Support Specialist with Polish
by: Pontica Solutions
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**All interviews will be conducted remotely (online or by phone).
In 5 years, our client has evolved from a start-up to Europe’s leading on-demand logistics platform that allows businesses in any industry to deliver to their customers with never-seen-before speed & efficiency.
Join our new team and work with amazing minds that change the way goods are delivered in urban areas.
YOUR ROLE:
- Manage and serve as the main point of contact for live services (mainly over chat).
- Monitor live operations and make sudden, late-notice changes when necessary.
- Proactively solve real-time issues before and as they emerge.
- Troubleshoot client and driver issues.
- Work in collaboration with other team members to improve operational performance.
REQUIRED SKILLS:
- Excellent written and verbal communication skills in Polish.
- Good knowledge of English.
- Previous experience in a customer-centric role, ideally in live customer support.
- Extremely organized and able to manage tasks with a sense-of-urgency.
- Logical thinker, who naturally looks to build efficient processes.
- Tech-savvy with strong problem-solving skills.
WHAT WE OFFER:
- An attractive remuneration + monthly bonus. Referral bonuses.
- Different shifts (Monday-Sunday). Transport costs covered.
- Full training – provided by the client.
- Additional health insurance and other social benefits. Exclusive discounts & offers.
- Open-minded management team promoting innovation, personal, and professional development.
- Permanent employment; full-time.
- Employer: Pontica Solutions Ltd.