Pre Sales Associate – French Speaking
TransferMate Global Payments are disrupting the market with its Globally Regulated, B2B Payments technology, which greatly improves the international payments process for banks, companies and both our software and strategic partners, such as AIB and ING.
Role Overview:
As TransferMate continues to grow rapidly, our people and teams are too! We are looking for a Pre Sales Associate to join our French speaking team.
Working Shift: 10:00 - 18:30 (Monday - Friday)
As a Pre-sales associate, you will be responsible for:
- Contacting leads via phone which have been passed from our lead generating team
- Communicating with customers through various channels
- Responding promptly to customer inquiries, verifying information and cultivating relationships
- Nurturing leads until they are ready to proceed to the next stage
- Setting up appointments for our field based business developers (phone conferences and face-to-face meetings)
- Responding promptly to customer inquiries.
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- You will be working with Marketing and Sales teams to develop and execute sales campaigns.
- Social Media will play a big part in how you engage, interact and influence your clients.
Skills / Requirements:
- Fluency in the both French and English languages
- Must be enthusiastic, energetic and have excellent communication skills with a clear friendly phone voice
- Call Centre experience an advantage
- Confident with a strong drive for continuous improvement and to meet and exceed KPIs goals and targets
- Must be a team player and have the ability to build relationships with prospective clients and internal staff
- Excellent work ethic
- Reliable and high level of personal integrity
- Computer literate
- Shift work options to cover business hours in locations such as US, Australia, EMEA
Additionally, the following is provided by the company:
- Additional health insurance package;
- Company-paid training;
- Long-term career development;
- Job security in a multinational company;
- Company mobile phone after 1 year of service;
- Flexible working time/ Work from home;
Are you ready to take the next step in your career with an exciting Fintech company? We will be holding interviews for the role shortly, so apply today!
Applying for the position, you voluntarily submit your data and we will process it for the following purposes: selection of candidates for this position; selection of candidates for future positions occurring within the next 6 months, unless you explicitly state your disagreement; connecting with candidates in connection with the objectives of labor market selection and research; signing an employment or other types of contract. Personal data provided for these purposes is retained for up to 6 months. You have the right to request the deletion, correction or blocking of personal data if the processing does not meet the requirements of the current legislation or exceeds the stated objectives.
