Descripción de la oferta de empleo

AVAYA is one of the biggest providers of business communications, specifically unified communications (UC), contact center (CC), and services (world leader in IP telephony). We're looking for a Telecommunications Engineer to join our Support team.



MAIN RESPONSIBILITIES OF THE ROLE:

  • Process support requests;
  • Analyse system logs;
  • Remote troubleshooting;
  • Consistently achieve client KPIs;
  • Utilize and actively participate in the improvement in the existing client Knowledge Database; 
  • Provide high level of technical guidance and assistance in problem solving.



REQUIREMENTS AND PERSONAL SUCCESS PROFILE:

  • Good communication skills in French and English, both written and verbal;
  • Networking knowledge, preferably in Linux;
  • Strong troubleshooting and analytical skills;
  • Experience with VoIP;
  • Customer oriented and pro-active team player;
  • Route and Switch familiarity is a plus;
  • Telecommunications knowledge or education is considered an advantage.

 

WE OFFER:

  • Extensive product training plus access to Avaya's educational platform;
  • Full time employment;
  • Standard business week – Monday to Friday, with no night shifts;
  • Competitive remuneration and opportunity to grow;
  • Reward and recognition program;
  • Career development programs, site talent management;
  • Nice and friendly multicultural atmosphere;
  • Additional fully-covered Health Insurance;
  • Discount for a sport card;
  • To be part of the Gold Award winner company in the category “Employees at the heard of everything” for large companies at the South East Europe customer service awards 2020.

 

If you’re up for a fresh new challenge, fancy the idea of working for a bright, forward thinking business, and picking up some new skills along the way, then look no further!

 

Send us your CV in English now to open the door to the new career opportunities ahead you!

We can't wait to meet you!



About us:

Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people.  Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and  public-sector. We are Different by Design.

Detalles del trabajo
Sector:
Office administrative, office support and other business support activities
Campo de ocupación:
Customer services clerks
Work experience:
Work experience is not required
Habilidades lingüísticas:
  • English
  • Very good
  • French
  • Fluent
Horquilla salarial::
Not provided
Date of expiry:

Información sobre la empresa

Concentrix Bulgaria is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands. Every day our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design,… Más información