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At Suez

we bring together experienced professionals and advanced technologies to solve the world's most complex challenges related to water scarcity, quality, productivity, the environment, and energy.

What is EMEA Customer Care? Who are we?

At Suez Business Solutions we EMEA Customer Care Team - as part of Global Supply Chain Operations – manage the customer portfolio throughout the entire order life cycle. We are a diverse and truly multicultural team of ca. 50 colleagues. We serve wide range of customers from industries like food and beverages, power, pharma and life science, municipalities to oil refineries. Our teams are daily in touch with Sales, Material Planning, Sourcing, Pricing, Finance and Distribution Departments to ensure providing high standards of service level to our end customers.

Main Responsibilities

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Order life cycle management

  • Processing orders in SAP
  • Managing order related issues to enable delivery to customers on time in full
  • Handling special queries, urgencies with continuous professional communication with our existing customers and stakeholders
  • Service invoicing

Contract Management

  • Creation, renewal and termination of frame contracts
  • Driving the achievement of our revenue target through linear contract billing

Account Management

  • Handling queries to meet customer expectations
  • Root cause analysis to identify process gaps in order to improve customer experience
  • Gatekeeper to ensure customer data is correct in our system by engaging the relevant departments to update ERP

Dispute Management

  • Investigate and resolve customer invoice issues to facilitate cash collection for better cash cycle results
  • Perform root cause analysis to improve billing quality

 

​What we offer

  • Competitive compensation package
  • Cafeteria
  • Career opportunities
  • Home office
  • Flexible working hours
  • Enthusiastic, multilingual team
  • Truly supportive management
  • Team building and fun events
  • Friendly, pleasant office environment
  • Coffee, tea and fruit are provided
  • Travel opportunities
  • Language training opportunities



Requirements

  • At least 1 year of relevant professional experience
  • German language in fluent AND strong level of English
  • Effective and professional verbal and written communication – both with internal and external customers
  • Good problem-solving capability
  • Customer service attitude with ownership on any kind of queries
  • Logical thinking, analytical mindset| Reporting skills
  • Proficient IT skills including Excel and Outlook

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Advantages

  • Other language knowledge
  • Colleague or university degree
  • Solid SAP knowledge and experience as a user
  • Salesforce.com experience
  • Experience in customer service/order management
  • Additional relevant foreign language knowledge
  • Lean/Six Sigma or other experience
Detalles del trabajo
Sector:
Water supply; sewerage; waste management and remediation activities
Campo de ocupación:
Customer services clerks
Ámbito educativo:
Business and administration
Work experience:
Work experience is not required
Habilidades lingüísticas:
  • English
  • Very good
  • German
  • Fluent
Horquilla salarial::
Not provided
Date of expiry:
Link for more information:
Career page

Información sobre la empresa

SUEZ draws on the expertise it has been developing since the late 19th century to help people constantly improve their quality of life by protecting their health and supporting economic growth.We work to provide access to essential environmental services for everyone. We supply high-quality water, suited to every type of use, and ensure the protection of this common good. We recover wastewater… Más información