IT Service Desk and Application Supervisor (Budapest)

Budapest, Hungary

Your tasks

• Delivery and management of high-quality applications/solutions including business analysis, implementation, testing, documentation, operation control and technical support of development and system integration.
• Co-ordinate the work of the Service Desk team (currently 3 member)
• IT Service Desk management planning and delivery
  • Perform regular review of the IT Service Desk services organising regular IT Service review meetings with both our customers and service providers
  • Manage IT Service Desk vendor(s) regarding supplies and requirements
  • Preparation, maintenance, review and update process of the IT Service Desk related contracts
• Application related life-cycle management
  • Manage the production and test environment in strict cooperation with various vendors and support teams both on local and international level
  • Co-ordinate all functions needed to develop, deploy, maintain, run and upgrade this application including change
  • Test the applications and systems from a business and technical perspective, also develop the business test scenarios/test cases
  • Execute ITIL processes on application level
    • operation and maintenance of business applications
    • implementation
    • problem and incident management
    • configuration management
    • capacity planning
    • performance and change management
    • service provider management
    • security and compliance
    • providing support and advice to end users on functional issues and requirements
• Reports to a Head of Application Support

Your skills

• College or University degree in informatics
• At least 3 -5 years of IT management experience
• Thorough knowledge of data processing, telecommunications and computer operations
• ITIL management knowledge
• Strong communication skills written and spoken English needs to be convincing
• People management skills, ability to motivate
• Delegation and coaching skills
• Time management, priority setting, ability to keep deadlines, discipline
• Accurate, focused and proactive working attitude, all according to standards
• Cooperative attitude

Your compensation & benefits 

• Ambition to become their IT specialist
• National or global career possibilities
• Great mix in development, system analyst, business analyst
• Flexible working hours
• Personal growth and challenging work with endless possibilities to realize your ambitions
• An informal working environment with innovative colleagues who strive for the very best