Sitios asociados:EURESELA

German speaking Customer Support agent

by:  SpotOn Connections

Esta oferta ha expirado

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Our client in sunny Lisbon is looking for a German speaking Customer Service Agent. Please find below the main duties and requirements:

Responsibilities:

• Establish an efficient, courteous and personalized contact with customers by phone, in German.

• Be autonomous, do not hesitate to improve your own learning to ensure you have enough knowledge and mastery of software to excel in the role.

• Being multitasking and adapting to a very dynamic environment.

• Continuously looking for ways to provide an effective solution for Customer’s needs while improving the team’s and your own performance.

• Respect established processes, service level agreements with clients in terms of quality by achieving and excelling individual and team goals.

• Establish and maintain effective collaboration with client’s partners.

• Be able to maintain a constructive state of mind even in difficult situations.

Requirements:

• Fluency in written and spoken German and English.

• Customer orientation - Know how to identify the client's needs in a precise and direct way so as to respond passionately to customer requests. The fact that Customer satisfaction is paramount.

• Empathy - Know how to put yourself in the client's shoes and reassure them about their expectations.

• Expertise - Genuine interest and passion for IT, the Internet tool, telecom and the field of tourism.

• Teamwork - Passion for teamwork.

• Planning & Organization - Ability to be multitasking to achieve goals personal and team ones

• Communication - Excellent verbal and written communication.

• Resistance and Autonomy - Demonstrate adaptability to the working environment and autonomy.

• Problem solving - Demonstrate an excellent ability to solve problems with an emphasis on customer satisfaction.

• Being results-oriented - Demonstrate ability to meet deadlines and meet and exceed objectives.

• Availability - Flexibility - Work in rotary schedule.

 

Este empleo ha expirado

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