Our client in sunny Lisbon is looking for a German speaking Customer Service Agent. Please find below the main duties and requirements:
• Establish an efficient, courteous and personalized contact with customers by phone, in German.
• Be autonomous, do not hesitate to improve your own learning to ensure you have enough knowledge and mastery of software to excel in the role.
• Being multitasking and adapting to a very dynamic environment.
• Continuously looking for ways to provide an effective solution for Customer’s needs while improving the team’s and your own performance.
• Respect established processes, service level agreements with clients in terms of quality by achieving and excelling individual and team goals.
• Establish and maintain effective collaboration with client’s partners.
• Be able to maintain a constructive state of mind even in difficult situations.
• Fluency in written and spoken German and English.
• Customer orientation - Know how to identify the client's needs in a precise and direct way so as to respond passionately to customer requests. The fact that Customer satisfaction is paramount.
• Empathy - Know how to put yourself in the client's shoes and reassure them about their expectations.
• Expertise - Genuine interest and passion for IT, the Internet tool, telecom and the field of tourism.
• Teamwork - Passion for teamwork.
• Planning & Organization - Ability to be multitasking to achieve goals personal and team ones
• Communication - Excellent verbal and written communication.
• Resistance and Autonomy - Demonstrate adaptability to the working environment and autonomy.
• Problem solving - Demonstrate an excellent ability to solve problems with an emphasis on customer satisfaction.
• Being results-oriented - Demonstrate ability to meet deadlines and meet and exceed objectives.
• Availability - Flexibility - Work in rotary schedule.