Genius Sports Servises Eesti OÜ
Genius Sports Services in Tallinn is looking for candidates for a Technical Services Lead position. Candidates must be able to effectively troubleshoot, analyze, prioritize and resolve issues related to hardware and/or software in a timely and efficient manner. Additionally, all applicants must possess strong customer service and communication skills (both verbal and written) along with a strong work ethic.
This is an excellent opportunity for someone with a passion for technology and to enhance your skills in technology and management.
External Description:
Genius Sports Services in Tallinn is looking for candidates for a Technical Services Lead position. Candidates must be able to effectively troubleshoot, analyze, prioritize and resolve issues related to hardware and/or software in a timely and efficient manner. Additionally, all applicants must possess strong customer service and communication skills (both verbal and written) along with a strong work ethic.
This is an excellent opportunity for someone with a passion for technology and to enhance your skills in technology and management.
MAIN RESPONSIBILITIES
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Provide support to customer/users where the product is highly technical or sophisticated in nature.
- Respond to queries via phone, email, or chat
- Use troubleshooting tools, content, and analytical practices to help determine the best way to resolve problems
- Assist system users remotely or on-site for events as directed by the line manager
- Ensure all issues are logged, tracked and resolved using the applicable service desk application
- Adhere to technical metrics ensuring that SLA’s are met
- Assist in the creation of training material, help guides, installation guides, and other product support material
- Assist in developing internal documentation to support new features and procedures for product enhancements.
- Other tasks as directed by the line manager
REQUIRED SKILLS
- Previous client service or helpdesk experience
- Advanced troubleshooting and multi-tasking skills
- Experience working with Powershell and writing scripts
- Strong client-facing and communication skills (both written and verbal)
- An energetic, supportive and collaborative team player
- Basic System monitoring experience
- Experience using a service desk ticketing system
- Understanding of Windows OS, LAN/WAN connectivity, applications, hardware
- Experience with Windows Active Directory and Office365
- High level of time management skills, organizing capabilities
- Good analytical and problem-solving skills
- Comfortable with meeting the challenges of tight deadlines and prioritizing workload
- High comfort level working in a diverse environment
WORK & CAREER ENVIRONMENT
At Genius Sports, you will be working in a supportive, multinational and passionate team. We encourage you to learn and strive towards your professional growth with a generous training budget and dedicated creative/self-development time. We also provide sports/health benefits for all employees.
You will be working out of our spacious modern office in a central Tallinn location – with good access by car and by public transport, convenient for both city-dwellers and those who prefer the open countryside, and with a great variety of lunch spots within walking distance! You will also have lots of events and activities during which to get to know your colleagues, from regular out-of-office events to in-house Playstation tournaments and sports-tracking competitions.
For further information or details, feel free to contact our Talent Acquisition Specialist, Maris (maris.pihle@geniussports.com)
