German-speaking customer support representative
Do you speak German? Are you looking for opportunities outside of your home country? Do you prefer a charming small town to a big city?
Then we might be a match! We are looking for German-speaking customer support representatives to join our international team in southern Estonia.
WHY US?
-
Opportunity to work from home - after a successful training period in Võru you can even work from home, as long as you live in Estonia.
-
Our salary system is highly motivating, enabling you to earn twice the average income in the area (1,000 Euro base salary + performance-related bonuses up to more than 1,000 Euro)
-
We offer paid introductory training and continue to train your skills further
-
We have an attractive and cozy working environment - a lot of space, resting room, children´s playroom
-
Your health and well-being are important to us - we offer sports benefits / additional health insurance
-
We have fun activities - German course for the children of staff, team events (Christmas party and company summer days, chance to visit the summer events of the Danpower Group in Germany)
-
Relocation package or reimbursement of transportation costs possible
WHY YOU?
-
You are an European national with strong German skills (level C1 required)
-
You enjoy advising and helping customers over phone and via email, being customer- and solution-oriented
-
You are an honest, kind and open-minded person with a positive attitude towards both colleagues and customers
-
Ideally, you already have previous experience in customer service, but this is not a must
-
You are an experienced computer user
-
You possess strong attention to detail, you are a quick learner and independent problem-solver
-
You believe in continuous development
-
You like working in shifts
WHAT WILL YOU BE DOING?
-
Answering questions about the sale and billing of electricity, gas, water and wastewater via phone, e-mail and mail
-
Helping the customer by clarifying the inquiry, determining the cause of the problem, selecting and explaining the best solution to solve the problem
-
Updating customer database with relevant information
-
Acquiring new customers through up- or cross-selling
-
Contributing to team effort by meeting personal/team sales targets
WHY VÕRU?
- Diverse landscape with many lakes, illuminated skiing and running tracks - a perfect town for nature-lovers who still prefer to live in a town. Take a look at it yourself: https://www.visitvoru.ee/en
We will be glad to give you more information about the post. You can contact us via e-mail at personal@danpower.ee.