Descripción de la oferta de empleo

All applications for this role must be made through our website: https://jobsearch.paypal-corp.com/en-US/job/uk-credit-collections-specialist/J3R3D46G6Y7WNQCZX7S

 

Our Credit Collections team provides exceptional customer support, guidance and program knowledge through high quality, positive interactions with every customer to obtain the best possible result. As an Agent within Credit Collections, you will perform a range of collection duties including monitoring the status of aging accounts and obtaining payment on delinquent accounts, while building and maintaining a professional interaction with customers at all times by phone (and email/SMS). An Agent within Credit Collections exhibits strong communication skills, excels at customer interaction, exhibits creativity and skill in delivering practical solutions, and thrives in a collaborative team environment

 

Core Duties

  • Contact customers via automated dialler system and email/SMS transmission in an effort to identify payment options on past due accounts to bring account in positive standing as well as construct individually tailored solutions for all facets of the customer’s repayment management through the use of education and debt repayment plans (80%)
  • Research and resolve inquiries verbally, in writing, and online (20%)

Competencies

  • Customer Focus
  • Listening
  • Problem Solving
  • Functional / Technical Skills
  • Drive for results
  • Composure

Knowledge & Proficiencies

  • Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customer
  • Strong written (email & SMS) communication utilizing proper grammar and punctuation
  • Ability to work independently while making sound business decisions on case information.
  • Well-developed sense of urgency and follow through
  • Ability to learn and adapt to new software technologies
  • Strong working knowledge of external systems, PC based internet and software applications (The Internet, Microsoft Office - Outlook, Word, Excel).

Experience

  • 2 years of experience working in a fast-paced customer-facing environment (Collections experience desired).
Detalles del trabajo
Sector:
Office administrative, office support and other business support activities
Campo de ocupación:
Financial and mathematical associate professionals
Work experience:
Work experience is not required
Horquilla salarial::
Not provided
Date of expiry:
Link for more information:
UK Credit Collections

Información sobre la empresa

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 210 million active account holders the confidence to connect and transact in new and powerful ways,… Más información