- ANSWER AND DEAL WITH CUSTOMER POST SALES REQUESTS (LOGISTICS, QUERIES, REFUNDS, EXCHANGES, DELIVERY, ETC). - SOLVE STATUS QUERIES. - INITIATE CUSTOMERS¿ ESCALATIONS INCLUDING ORDER CANCELLATION, CUSTOMER SATISFACTION RETURN, DEFECTIVE ON ARRIVAL, MISSING PARTS, ORDER FOLLOW UP. - QUALIFY CALLS AND REROUTE MISROUTED CALLS. - REPORT ON KEY PERFORMANCE INDICATORS. - DEAL WITH CUSTOMER ESCALATIONS. - ENSURE CUSTOMER QUERY IS...
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