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Job offer description

Do you speak German? Are you looking for opportunities outside of your home country? Do you prefer a charming small town to a big city?

Then we might be a match! We are looking for German-speaking customer support representatives to join our international team in southern Estonia.

WHY US?

  • Opportunity to work from home - after a successful training period in Võru you can even work from home, as long as you live in Estonia.

  • Our salary system is highly motivating, enabling you to earn twice the average income in the area (1,000 Euro base salary + performance-related bonuses up to more than 1,000 Euro) 

  • We offer paid introductory training and continue to train your skills further 

  • We have an attractive and cozy working environment - a lot of space, resting room, children´s playroom

  • Your health and well-being are important to us - we offer sports benefits / additional health insurance 

  • We have fun activities - German course for the children of staff, team events (Christmas party and  company summer days, chance to visit the summer events of the Danpower Group in Germany)

  • Relocation package or reimbursement of transportation costs possible

WHY YOU?

  • You are an European national with strong German skills (level C1 required)

  • You enjoy advising and helping customers over phone and via email, being customer- and solution-oriented

  • You are an honest, kind and open-minded person with a positive attitude towards both colleagues and customers

  • Ideally, you already have previous experience in customer service, but this is not a must

  • You are an experienced computer user

  • You possess strong attention to detail, you are a quick learner and independent problem-solver

  • You believe in continuous development

  • You like working in shifts 

WHAT WILL YOU BE DOING?

  • Answering questions about the sale and billing of electricity, gas, water and wastewater via phone, e-mail and mail

  • Helping the customer by clarifying the inquiry, determining the cause of the problem, selecting and explaining the best solution to solve the problem

  • Updating customer database with relevant information

  • Acquiring new customers through up- or cross-selling

  • Contributing to team effort by meeting personal/team sales targets

WHY VÕRU?

  • Diverse landscape with many lakes, illuminated skiing and running tracks - a perfect town for nature-lovers who still prefer to live in a town. Take a look at it yourself: https://www.visitvoru.ee/en

We will be glad to give you more information about the post. You can contact us via e-mail at personal@danpower.ee.

Apply today! We are looking forward to meeting you online at the Enter Estonia event on 31st of August! P.S. The interviews will be held in German language.

Job details
Occupation field:
Work experience:
Work experience is not required
Language skills:
  • German
  • Fluent
Required skills:
customer service
Salary range:
Not provided
Date of expiry:
Link for more information:

About company

THE DANPOWER GROUP We at Danpower are driven by the challenge of providing heat to the people and at the same time protecting the environment. We stand for the energy of tomorrow and are one of the leading energy contractors in Germany. Our combined Group of companies, Danpower GmbH, includes a total of 21 other companies. Danpower GmbH, with its headquarter in Potsdam, operates… Find out more