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Workforce Administration Delivery Lead

by:  BP

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Discover how our diverse, talented people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team.
 
Join our team and advance your career as a Workforce Administration Delivery Lead

 
 
If you join our Workforce Administration team, you may have the following responsibilities:
 

  • Managing a large scale team of HR Services colleagues with complex process management and business interactions - manage the teams through the Team Leaders of the relevant areas
  • Understanding procedures and processes for the relevant Businesses, as well as the internal Global Business Services processes
  • Manage on the ground delivery, responds to service demands as they arise and conduct Workforce Administration Team quality assurance activities
  • Manage team performance to ensure service is delivered as per performance targets; coaching and developing team members
  • Identify opportunities to improve service to deliver a better customer experience
  • Ensure team compliance with policies and procedures raising risks/issues as needed
  • Contribute to HR Services Business Continuity activities as applicable highlighting critical resources and activities
  • Deliver HR processes by managing workflow, ensuring adequate holiday training & sickness cover
  • Proactively develop the skills, competencies and knowledge of HRS team members to ensure that members achieve their full potential
  • Conduct  regular one to ones with all direct reports to discuss performance and to develop and implement career path plans
  • Provide coaching for the team members as part of their ongoing development and training.
  • Discuss & review team performance, issues and to celebrate success with direct reports
  • Provide first level escalation for any issues raised by the team
  • Develop a team environment that supports continuous improvements & promotes the HR culture / modernization mindset
  • Develop and maintain sound working relationships with key stakeholders at all levels within the organisation, customers and external service providers

 
 
In the Workforce Administration Delivery Lead role we have the following requirements:

  • Fluent English
  • At least 2 years of experience in people management
  • HR Services experience is an advantage
  • Proven experience in decision making and risk mitigation
  • Strong relationship management skills
  • Complex stakeholder and project management
  • Ability to effectively prioritize and execute tasks with a very high degree of accuracy
  • Experience of working with international customers is desirable

 
 
At BP we provide the following environment & benefits to you:

  • a company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the mindset of giving back to our environment are highly valued
  • possibility to join our social communities and networks
  • chill-out and collaboration spaces in a modern office environment
  • learning opportunities, language courses and other development opportunities to shape and advance your career path
  • different bonus opportunities based on performance, wide range of cafeteria elements
  • life & health insurance, medical care package
  • company laptop
  • phone for private usage
  • opportunity to work from home: up to 2 days / week based on team agreement
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