Melco Resorts & Entertainment in Cyprus
Melco Resorts & Entertainment (Melco) is the developer and operator of the upcoming integrated resort, City of Dreams Mediterranean, which is expected to be the largest and premier integrated resort in Europe. The Company’s unique blend of design, entertainment and quality sets the company apart, making it the global leader in premium integrated resorts. As recipient of more than 650 awards international, regional and local awards, Melco’s esteemed achievements highlight the Company’s dedication to exceptional hospitality and service excellence. With its entire property portfolio honored with the top tier, Forbes Travel Guide Five-Star recognition, Melco leads among integrated resort operators in Asia. Melco’s four signature restaurants across Melco properties are honored by Michelin Guide Hong Kong Macau 2021 with a collective total of seven Michelin-stars. With its growing international presence and approximately 20,000 colleagues globally, Melco actively contributes to the communities in which it operates. The Company values colleagues as the heart of the business and was named one of the “Best Companies to Work for in Asia” by HR Asia for two consecutive years (2019-2020). Furthermore, Melco has received numerous accolades for its contributions to the community, including being named winner of “Community Award – Asia” at 2020 Industry Community Awards and being voted “Socially Responsible Operator of the Year” at International Gaming Awards 2019.
As part of Melco, City of Dreams Mediterranean will be driven by the Company’s commitment to excellence. It is set to be a world-leading integrated resort and landmark for Cyprus and the wider region, offering a range of attractions and entertainment options including luxury accommodation, fine dining, recreation and MICE facilities. City of Dreams Mediterranean is set to boost tourism in Cyprus, attracting an additional 300,000 tourists annually and contributing significantly to alleviate seasonality. During the construction phase, City of Dreams Mediterranean is expected to create an estimated 4,000 local job opportunities, and approximately 2,500 permanent jobs once open.
Melco also operates Cyprus Casinos in Nicosia, Ayia Napa, Paphos, Larnaca and Limassol.
The VP, Hotels and F&B, ensures the quality of operations in product, service, process according to brand standards and image set for City of Dreams Mediterranean and the Melco brand. Where and if relevant, ensures the attainment for Forbes and Michelin. As a property executive committee member, this role ensures the overall commercial success of business results, governance, security & safety and all the key corporate programs which have made Melco stand out as an award-winning company. Finally, main aspect of the role is to create a culture of service excellency, standard and experience aligned with the Melco brand of quality; create efficient service processes to ensure a seamless customer experience that creates loyalty.
The VP, Hotels and F&B will oversee City of Dreams Mediterranean Hotel Operations, the largest Integrated Resort in Europe, with a total gross floor area (GFA) of 86,000m2, sixteen-story hotel tower with 500 five-star guestrooms and exclusive suites. The F&B offering consists in 7 world-class restaurants and bars. The Resort will also welcome clients in the Retail area consisting of 17 Shops -1,700m2 inspired by the streetscape of the old Nicosia
City of Dreams Mediterranean is proposing over 9,600m2 of Expo, ballroom, convention, meeting and pre-function areas, Spa, Adventure park, sports and leisure facilities, including tennis court, jogging trails, indoor/outdoor swimming pools and landscape gardens.
Education & Qualification
• financial decision making
• managing/leading customer focus