Technical Trainer, Nordics

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POSITION SUMMARY

The Technical Trainer will deliver product training and technical topics to QlikTech customers, partners and employees.

KEY RESPONSIBILITIES & TASKS

• Delivering high quality training to new and existing customers & partners, either onsite, offsite (seminars, customer/partner site) or online (virtual classroom)
• Develops, implements and/or delivers technical training as it relates to the organization's products
• Works with product development teams to update training materials and ensure accuracy and effectiveness of courseware and supporting materials to align with new product releases
• Facilitating learning using internal & external resources, documentation, Powerpoint, other handouts, activities and exercises.
• Identifying and employing successful training techniques, styles and methods.
• Following up on course evaluation and feedback.
• Contributing to the development of course curriculums
• Using creative, innovative, energetic delivery best practices to support an exceptional learning environment.
• Practicing continuous knowledge development when not in the classroom.
• Proactively learning new training material as it’s released to be able to conduct training.
• Promoting QlikTech and our product during training.
• Participation in advisory boards and supporting activities associated with Train the Trainers, in an international environment
• Works with product development teams to update training materials and ensure accuracy and effectiveness of courseware and supporting materials to align with new product releases

KEY CHALLENGES IN THIS ROLE

• Understanding and enhancing different industry domains and the terminology.
• Overcoming technical challenges when arriving at training locations.
• Classroom management - overcoming political and interpersonal conflict amongst the attendees.
• Being able to adapt to different environments and to individual learning needs, individual technical skills.

DIMENSIONS SPECIFIC TO THIS ROLE

Key Stakeholders  

• Customers and Partners
• Curriculum development team
• The sales organization

Direct Reports

• N/A

Geographical accountability/Regions

•  Nordics

 COMPETENCIES & SKILLS

• Knowledge about relational databases, data modeling and SQL programming.
• Previous experience delivering technical training programs.
• Knowledge of data warehouses, OLAP technologies, BI tools, web development technologies (.NET, Java, JavaScript, HTML5 and/or HTML, SharePoint...), Visual Basic, and Windows environment (security, Active Directory, other LDAP systems) is an advantage. 
• Well organized
• Excellent verbal communication, listening, writing and presentation skills
• A positive personality that can support and encourage a learning environment and has a desire to learn new technologies
• Ability to work through changing requirements and needs in the classroom
• A self-starter
• A team player who can when necessary work independently; receives minimal guidance
• Autonomous and self motivated,
• Solves complex problems; takes a new perspective using existing solutions
• Acts as a resource for colleagues with less experience

Qualifications and Experience

 

Qualifications

• Bachelor equivalent mandatory, in computer science or technology is a plus
• Master equivalent preferable

Languages

• Superior spoken & written Swedish and English in a business context is necessary.

Experience (technical, commercial, industry / product / functional expertise, etc.)

• 1-2 years of experience teaching in a techincal environment
• 1-2 years of experience working in consulting, support or training using  technology, preferably relational databases, data modeling and SQL or Server/Scripting experience and skills
• 2-3 years general business experience
• 1-2 years of direct customer service experience

Job Requirements

• Mobility - 50%-75% of travel time required.
• Ability to stand for at-least 4 hours per day

Apply here: 

http://www.qlik.com/us/company/careers/current-openings?dept=&region=sweden