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Job offer description

About Voxpro

Voxpro powered by TELUS International is an award winning outsourcing company that is changing the way businesses approach customer experience.

To deliver upon our belief system, we build team of people who share our perspective and passion. Our success is our people. We believe in supporting talent and encouraging our employees to grow.

If you are creative, curious, and passionate about providing beautiful customer experience and motivated to make a difference, then this is a unique opportunity for you to join our team and be part of really making a difference at Voxpro.

About the role

We are looking for technically minded talented specialists to join our Technical and Customer Support team that is based in the beautiful city of Cork.

As a specialist you are a motivated and enthusiastic individual. A problem solver, you are looking for a challenge in a dynamic work environment.You will be a member of the Technical Customer Support team with plenty of potential to develop your career. You will be responsible for helping our clients’ customers understand their products, support customers during the on-boarding process as well as when integrating their business with the cloud based solution and respond to day-to-day related queries. You will play a key role in sustaining and developing their customer base as well as maintaining the high quality customer service levels they offer their clients.

As part of your role, you will answer inbound calls and emails from customers in line with client SLA’s and team KPI’s.  You will troubleshoot quickly and efficiently, providing responses to the highest standards of professional customer service.

Your profile:

  • Fluent in French and English both written and verbal essential.
  • Proven resolution, logical troubleshooting, customer service and customer satisfaction skills
  • Excellent listening, probing and de-escalation skills
  • Available to work a variety of shifts including some weekends
  • Knowledge about one or multiple programming languages desirable but not essential
  • Knowledge and understanding of cloud based technology
  • Active interest in technology, and keeps up to date on related topics
  • Have the ability to handle multiple tasks and prioritise on an on­going basis
  • Strong team spirit with a passion and drive to help users and to deliver the best
  • Ability to learn quickly and be passionate about learning new concepts, technology and processes
  • Strong time management skills and motivation to exceed expectations, while focused on high quality support
  • Focused on meeting/exceeding targets
  • Previous experience working in tech support beneficial, but not essential
  • Graduates of computer related courses desirable

We can offer you: 

  • Full-time permanent position in a great multicultural environment
  • Competitive salary + performance bonus
  • Free Onsite Gym
  • Tenure based VHI Healthcare
  • Free Staff carpark
  • Cycle to Work Scheme.
  • Learning & Development opportunities
  • Sports and social events
  • Bus tax saver scheme
  • Tenured based pension, paid maternity & paternity cover
  • Free onsite doctor
  • Free onsite therapies (Massage, Reiki)
  • Onsite chickens!
Job details
Occupation field:
Education field:
Work experience:
Work experience is not required
Language skills:
  • English
  • Good
  • French
  • Fluent
Salary range:
Not provided
Date of expiry:

About company

We are Voxpro powered by TELUS International, an award winning Multilingual Business Process Outsourcing BPO Company based in Cork, Ireland. We are changing the way businesses approach customer experience. To deliver upon our belief system, we build team of people who share our perspective and passion. Our success is our people. We believe in supporting talent and encouraging our employees… Find out more