Partner sites:EURESELA

Technical Support Executives - Cork

by:  HCL Technologies

This offer has expired

You can not apply any more to this job offer. Please go to the list of all available jobs to find a still valid offer.

The job offer is available for the following event:

Technical Support Executives

Full Time

Start Date: 1st week May 2017

Location: Churchfield, Cork City

Contract Type: Permanent

 

Welcome to HCL Ireland – A company with an employee first ethos. Employees who join the HCL Ireland Team become best in class with excellent development and career opportunities.

In securing a position with HCL you shall develop within in a role that shall be an excellent platform for career progression, were you shall receive accredited training and become a part of a great work culture.

Job Description: 

 To provide direct technical support to our customers on our fixed line phone and internet products. Assisting with troubleshooting problems, advising customers through technical challenges, closing and tracking issues and reporting on these issues. The position also involves keeping certain groups updated on issues.

 

 Roles and Responsibilities:

  • Deal with customer’s technical queries directly, ensuring a prompt and efficient response to all queries, in accordance with Company procedures.
  • Track and take ownership of all outstanding queries to ensure follow through in all cases.
  • Maintain an up-to-date level of service, systems and procedural knowledge.
  • To maintain on-going communication with other departments within the organization to ensure Customer Care are consistently kept informed of any updates/issues.
  • Ensure two-way communication by keeping the other groups informed on customer issues.
  • To maintain target levels of performance.
  • Help maintain a good team and working environment through assisting fellow team members, particularly in relation to technical matters.
  • Any additional task as the role evolves.

Person Specification:

  • Information exchange is a significant feature of the job with a necessity to clarify information of a more complex nature. There is a requirement for tact and diplomacy when dealing with others.
  • Knowledge of technical & departmental processes, systems, policies, objectives, targets.
  • Knowledge of company's products, services, tariffs.
  • Good technical knowledge of Windows/Mac and other more advanced technical applications.
  • Excellent call handling skills and strong communication skills, both oral and written.
  • Able to deal with repetitive tasks in a positive upbeat manner.
  • Flexibility essential.
  • Able to work on own initiative.
  • Ability to articulate detailed technical instructions.
  • Ability to bring issues to resolutions.
  • Works well in a high call volume environment. Customer focused. Team player. Patient. Clear diction.

 Essential Criteria: 

  • Previous work experience in a customer focused environment, Experience in populating customer databases with queries and corresponding troubleshooting steps.
  • Aptitude to learn about complex technical systems Flexible to work shifts and weekends

 

 “HCL is an equal opportunities employer. We welcome suitably qualified applicants from all sections of the community”

This job has expired

Jobs that may interest you

Please note all applications must be made via our Talent Pool: https://www.pypl.rocks/Eures Work in a vibrant English-speaking country while fast-tracking your international career working for a highly respected global brand! We are looking for Dutch speakers to join our Customer Service team in Ireland! What you will need to join the PayPal Team: Fluent in Dutch and English (C1 /... Read more
Please note all applications must be made via our Talent Pool: https://www.pypl.rocks/Eures Work in a vibrant English-speaking country while fast-tracking your international career working for a highly respected global brand! We are looking for German speakers to join our Customer Service / Collection teams in Ireland! What you will need to join the PayPal Team: Fluent in German and English... Read more
Please note all applications must be made via our Talent Pool: https://www.pypl.rocks/Eures Work in a vibrant English-speaking country while fast-tracking your international career working for a highly respected global brand! We are looking for bilingual speakers to join our Customer Service teams in Dublin and Dundalk! Our buzzing multicultural tech hubs are home to 3,000 employees supporting PayPal customers in... Read more
Job Title: German Customer Service Specialist Reporting to: Customer Service Manager This is a permanent job. Do you speak German, are you passionate about Customer Care? Our client is seeking to employ a number of Customer Service Specialist with fluent German to join their team. This is a chance to work within a team that is at the heart of... Read more
Customer Service Representative. We are currently hiring for a number of organisations across Ireland. The role of the Customer Service Representative is to be the primary point of contact for all day-to-day inquiries and activities. The Role. Responsible for day-to-day interaction with Customers in a professional and timely manner Maintains and improves relationships with clients by providing support, information, and... Read more
EOJD