Technical Customer Care with German (Barcelona)
What we are looking for:
·High/native level of German with fluent English
·Knowledge of operating systems (Windows, Macintosh OS), networks and hardware components
·Preferentially technical background or technical formation and experience in troubleshooting
·Interest to learn and apply new technologies
·Ability to operate in high pressure situations
·Excellent communication skill and listening skills
Are you interested in new technologies? Do you like helping others with their technical issues?
Would you like to work in a stable and multicultural environment?
Then you might be the perfect for us!
We are currently looking for a Technical Customer Care Advisosr for one of our clients, leading company in printing technology.
What you would do:
·First Level technical support of the following products: printer, scanner, digital camera, data- and video-projectors among others, for consumers and business customers
·Presales support and provide accurate information about the products
·Reseller support
·Up-selling of consumables, extended warranties and accessories, both from converting inbound calls into a sale and through follow-up calls of a selected customer base
What we are offering:
· Possibility to work in full time (39 hrs/ week) or part time (30 hrs/week). Monday to Friday in the following range of time: 9:00 to 18:00 (full time) or 9:00 to 15:00 / 12:00 to 15:00 (part time)
· Full time: 15938.37 euros gross/year + up to 1680 euros bonus + commission after sales + bonus of seniority
· Part time: 12260.30 euros gross/year + up to 1292.30 euros bonus + commission after sales + bonus of seniority
·International working environment
·Real possibility to grow within the company
·The work is located in Barcelona Center
·Benefits: Free Spanish/Catalan/English classes in a Certified Institution.
_The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation
