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Subject Matter Expert, Incident and Root Cause Team Group Operational Risk Competence Centre

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Subject Matter Expert, Incident and Root Cause Team Group Operational Risk Competence Centre


København, 1 stilling

Nordea is currently significantly strengthening its capabilities in operational risk management. If you want to be part of a newly created and highly specialised team in a dynamic and exciting environment, with high internal as well as external attention, this is your opportunity.

The position we offer

Group Operational Risk (GOR) is a division within Group Risk Management and employs approx. 120 Operational Risk professionals. Within GOR the Competence Centre has a number of teams, of which the Incident and Root Cause Team is very centrally placed in our Operational Risk value chain.

The Competence Centre and the Incident and Root Cause Team are both newly established units and we are in the beginning of a larger ramp-up phase, so you will be expected to take part in building up this team and its skills and competences in close co-operation with the team leader for the Incident and Root Cause team.

The team will be working with Incident Management, data quality assurance and root cause support from a 2nd Level of Defence (LoD) perspective. The team will be responsible for developing, detailing and maintain the Incident management framework within Nordea, but also a number of processes and tools that will be used group wise. Furthermore the team will be the owner of the Nordea best Practise, but also train and monitor the 1st LoD´s (i.e business) and cooperate with the Operational Risk Officers to secure high quality in the Incident reporting and root cause analysis across all business areas.

A deep and holistic experience within incident management and/or root cause analysis will be required, together with strong communication and stakeholder management skills, as a close collaboration across Nordea around incident and root cause is very important for adding value to the business and achieving our objectives.

The qualifications you need

You want to make a difference and have passion for Incident and root cause analysis. As a person you are self-driven and have the ability to motivate and engage people you work with. You have an analytical mind-set and take initiative and strive for delivering value adding results through simple solutions.

We are looking for candidates with the following qualifications:

- Analytical skills and ability to deal with complex issues
- Excellent communication skills
- Deep experience in securing data quality in an incident process and, how to do support root cause analysis to identify and mitigate the “real” root cause of an incident.
- Integrity and capacity to work independently
- Experience of building strong stakeholder relationships
- Holder of a relevant university degree
- Professional level in both speaking and writing English as this is Nordea corporate language.
- Preferable that you speak one or more of the Nordic languages as you might need to support locally.

You can be located in any of the Nordic capitals. The positions will require some traveling as the team members and stakeholders will be located across the Nordic region.

More information and send application

If you have questions regarding the position please contact Peter Sølund Head of GOR Competence Centre, +45 2368 5841 [Soita: +45 2368 5841] or

Please send your application and CV no later than 1 June 2016.