Spanish Technical Support Specialist

About Voxpro

Voxpro powered by TELUS International is an award winning outsourcing company that is changing the way businesses approach customer experience.

To deliver upon our belief system, we build team of people who share our perspective and passion. Our success is our people. We believe in supporting talent and encouraging our employees to grow.

If you are creative, curious, and passionate about providing beautiful customer experience and motivated to make a difference, then this is a unique opportunity for you to join our team and be part of really making a difference at Voxpro.

About the role

Supporting one of our exciting global brands, you will be a member of the Technical Customer Support team based in our Cork office in Ireland. As a Technical and Customer Support Specialist - you are a motivated and enthusiastic individual with a passion for technology. A problem solver, you are looking for a challenge in a dynamic work environment.

 As part of your role, you will make calls and address emails from customers in an efficient and timely manner.  You will troubleshoot quickly and efficiently, providing information and solutions to customers and do so with the highest standards of professional customer service.

Main responsibilities:

• Provision of an excellent support experience to Voxpro customers via phone, chat, and email support channels.  
• Investigate and research user issues, tailoring the support response to the user’s relationship with the company
• Contribute to creating and updating a support knowledge base, you will have a passion for learning and knowledge share.
• Maintain and support quality and statistical standards at all times
• Working as part of a team, you will work to both individual and group targets
• Provide excellent customer technical support, you will strive for first call resolution with each case

Your profile:

• Fluent in English and Spanish both written and verbal essential.
• Excellent verbal and written communications skills, you will also have excellent attention to detail
• Proven resolution, logical troubleshooting, customer service and customer satisfaction skills
• Ideally will have third level education in one of the following: Journalism, Visual Communications, Computer Science/ Web Design, Linguistics/Languages, Humanities, Commerce, Finance
• Strong problem solving / resolution skills
• Ability to learn quickly and be passionate about learning new concepts, technology and processes
• Possess strong analytical skills with excellent communication, literacy & interpersonal skills
• Have the ability to handle multiple tasks and prioritise on an on-going basis
• Available to work a variety of shifts including some weekends

We can offer you: 

• Full-time permanent position in a great multicultural environment
• Competitive salary
• Free Onsite Gym
• Tenure based VHI Healthcare
• Free Staff carpark
• Cycle to Work Scheme.
• Learning & Development opportunities
• Sports and social events
• Bus tax saver scheme
• Tenured based pension, paid maternity & paternity cover
• Free onsite doctor
• Free onsite therapies (Massage, Reiki)
• Onsite chickens!