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Job offer description

Software Support Analyst with French or German

 

The company one of the largest IT companies in the world. Their services include business and technologies consulting, IT services and business process outsourcing. You will be a part of a multinational corporation that provides first class outsourcing services to Fortune 500 companies.

 

 

Introduction:

We are seeking French/German speaking Software Support Analyst to engage on behalf of a recognized premium brand pharmaceutical company and act as the key point of contact for the delivery team.

If you thrive in a challenging and fast paced international company environment, this management role, with a hands-on approach and chance to interface effectively with professionals and business leaders at all levels is the place for you.

Your responsibilities:

· Provide application support for non-standard software applications

· Communicate with end users in the respective country to clarify problems with applications and resolve problems or issues.

· Diagnose the issue and escalate to programmers in cases of complex application problems

· Facilitate communication between programmers and end users

· Translate customer information into English to communicate with internal colleagues

· Maintain technical knowledge databases and “how to” queries

· Report on local country data on incidents, problems, service requests etc.

Our requirements:

· Technical education (IT related qualifications) and/or experience in the relevant field. Graduates welcome to apply!

· Fluency in French and intermediate English (Spoken & Written)

· Experience/knowledge of JAVA or .NET technologies (main technologies for all applications)

· Basic knowledge of databases (Oracle, MySQL, MSSQL)

· Understanding of basic Object Oriented Principals (OOP)

· Flexible on travel – may involve international travel for training purposes

Benefits:

• Competitive salary

• Initial Accommodation - 2 weeks accommodation provided by the company on joining

• Lunch - monthly lunch vouchers – 55% of cost paid by company

• Initial/ongoing technical training, the opportunity to work towards ITIL certificate.

• Training opportunities - Professional training provided by experts - Six Sigma Green Belt,

Analytical Skills, Innovative Thinking, Leadership Training, MS Office etc.

 

Location: Brno

Work Status: Full-time 

Job details
Occupation field:
Work experience:
Work experience is not required
Language skills:
  • English
  • Good
  • French
  • Very good
  • German
  • Very good
Salary range:
Not provided
Date of expiry:

About company

FAST PACED. DYNAMIC. DIGITAL. The Digital Sourcing Hub, based in Krakow, is focused on sourcing candidates online. Focused on sourcing candidates our Digital Sourcing Hub performs targeted search campaigns, exclusively online. Our dedicated sourcing specialists are higlhy trained and internet savvy. Our aim is that we can "find anybody online". The Digital Sourcing Hub was set up to inform, and… Find out more