Senior Receptionist

Description

The Front Office Department is the main connection point between guests and the hotel as well as other hotel departments. Check ins/check outs, guest requests, concierge services and promotion of in-house activities are all handled here. It influences a guest’s first impressions of the hotel so everything must always be at its very best.

Experience 

Minimum Experience of 2 years as a Senior Receptionist or Supervisor/Assistant Front Office Manager and/or Reservationist position within Rooms Division in a similar or smaller operation. Clear progression through the Front Office Structure Essential.

Skills:

• Extensive knowledge of Front Desk,Reservations and Guest Services operational procedures.
• Effective influencing, decision making and strong problem-solving skills
• Financial management skills e.g. Opera knowledge
• Ability to acquire and maintain relationships e.g., customers, vendors
• Knowledge of overall hotel operations as the affect department
• Good negotiation skills
• Good presentation and platform skills
• Strong communication skills (verbal, listening, writing)
• Strong organization skills
• Strong consensus building and analytical skills
• Effective conflict and change management skills
• Good training/facilitator skills
• Knowledge of purchasing, inventory controls, supplies and equipment 
• Basic legal expertise related to hotel issues