Senior Reception Agent

The main focus of this role is to consistently apply a professional service to all departments in line with the Standard Operating Procedures of the Front Office Department. To increase customer satisfaction by providing efficient, prompt trouble free and courteous Front Office service connected with arriving, and in-house guests, in line with the hotel's guidelines. You are expected to ensure that our guest's comfort, satisfaction and well being is catered for in a friendly, helpful, efficient and personalised manner at all times

Main Duties:

• To promote a helpful and professional image at all time and give full co-operation to any guest requiring assistance, with a prompt caring and helpful attitude.
• Check all daily arrivals, groups and VIP’s
• To be aware of all group arrivals, departures, itineraries, name of group, number of rooms & name of group leader
• Understand all arrival information and follow up where necessary any guests requirements and special requests
• Be aware at all times of current room status and room availability
• Welcome all guests to the hotel in a friendly and professional manner
• All guests are registered and credit card details taken in a friendly and efficient manner
• Allocate all rooms taking into consideration any special requirements
• Ensure all guests’ requirements are met during their stay including inquires pertaining to hotel services, shopping, dining, entertainment and travel directions
• Be knowledgeable of all hotels facilities, opening times and ongoing promotions within the hotel
• Increase hotel revenue by promoting food and beverage within the hotel and using up-selling techniques