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Sales & Service Associate:

Job description:

 First contact resolution approach in dealing with customer interactions

Maintain an image which reflects friendly, helpful and professional demeanour in order that each customer is left with a positive impression of our organisation

 Receive and process calls, respond to online communications and conversations relating to Starwood Hotels & Resorts. This will be accomplished by utilising a combination of calls, emails and live chats

Generate sales for Starwood Hotels & Resorts Worldwide properties worldwide by using effective sales techniques

Provide information on all Starwood brands/properties on room availability, rates, packages, amenities and other information requested by the customer in accordance with guidelines, policies and procedures


Passion for travel and hospitality industry

Excellent customer service and problem solving skills

Strong aptitude for sales

Excellent communication skills – written (business writing skills) and verbal (telephone manner)

Fluency English – verbal and written and in another language

Ability to work in a fast paced environment that requires the use of multiple computer applications

 Ability to multi-task

Ability to work independently and in a team environment

Detail orientated with excellent organisational skills.

Ability to meet performance standards in line with company policies.

Availability to work various shift patterns

Our Benefits:

Opportunity to holiday in some of world’s most amazing hotels for employee and family members through our staff discount rates

Private medical insurance

Career progression opportunities

Continuous training and development

Tuition reimbursement scheme (up to 100%)

Competitive incentive scheme

20 vacation days per annum plus an additional day per annum up to maximum of 25 days

Subsidised city centre car parking

Free gym membership

Cycle to work scheme

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

To apply:


This job has expired