Sales & Service Associates Multilingual
Sales & Service Associate:
Job description:
First contact resolution approach in dealing with customer interactions
Maintain an image which reflects friendly, helpful and professional demeanour in order that each customer is left with a positive impression of our organisation
Receive and process calls, respond to online communications and conversations relating to Starwood Hotels & Resorts. This will be accomplished by utilising a combination of calls, emails and live chats
Generate sales for Starwood Hotels & Resorts Worldwide properties worldwide by using effective sales techniques
Provide information on all Starwood brands/properties on room availability, rates, packages, amenities and other information requested by the customer in accordance with guidelines, policies and procedures
Requirements:
Passion for travel and hospitality industry
Excellent customer service and problem solving skills
Strong aptitude for sales
Excellent communication skills – written (business writing skills) and verbal (telephone manner)
Fluency English – verbal and written and in another language
Ability to work in a fast paced environment that requires the use of multiple computer applications
Ability to multi-task
Ability to work independently and in a team environment
Detail orientated with excellent organisational skills.
Ability to meet performance standards in line with company policies.
Availability to work various shift patterns
Our Benefits:
Opportunity to holiday in some of world’s most amazing hotels for employee and family members through our staff discount rates
Private medical insurance
Career progression opportunities
Continuous training and development
Tuition reimbursement scheme (up to 100%)
Competitive incentive scheme
20 vacation days per annum plus an additional day per annum up to maximum of 25 days
Subsidised city centre car parking
Free gym membership
Cycle to work scheme
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
To apply:
Visit www.starwoodhotelsccc.com/Cork
