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The job offer is available for the following event:

  • Responsible to Restaurant Supervisor/ Assistant Restaurant Manager/ Restaurant Manager.
  • Responsible for Waiter/ Waitress & Host/ Hostess
  • Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and name tag at all times a
  • Courteous, professional and efficient service is provided at all times.
  • All duties and tasks are performed as per the tasks required at the outlet.
  • Be knowledgeable of all services and products offered by the hotel.
  • Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
  • Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
  • Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
  • Ensure that the place of work and surrounding area are kept clean and organized at all times.
  • Successfully perform opening and closing procedures established for the assigned outlet
  • Handle guest inquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
  • Report guest complaints immediately to the supervisors and ensuring follow-up is performed with the guest.
  • Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
  • Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.
  • Maintain a good rapport and work relations with staff in the assigned department and within the hotel.
  • Attend and contribute to all staff meetings, departmental training and hotel-initiated training scheduled.
  • Undertake reasonable tasks and secondary duties as assigned by the Department Head.
  • Respond to any changes in the department as dictated by the hotel management.
  • Assist in carrying out scheduled inventories of products and operating equipment.
  • Perform any other assigned reasonable duties and responsibilities as assigned.
  • Projecting at all times a positive and motivated attitude and exercise self-control.
  • Have a complete understanding of the monthly profit and loss statement of the department.
  • Lead the service and act as a role model to the team.
  • Ensure a flawless service to the highest standards and as required by the department and the hotel.
  • Fully understand the concept of the restaurant and being able to act as a guardian in terms of service provided, food and beverages served and the guidance of the team.
  • Ensure great communication within the team and able to hold team meetings in the absence of the Restaurant Supervisor.
  • Attend the daily Food & Beverage Meeting in the absence of the Restaurant Supervisor and Assistant Restaurant Manager.
  • Being able to control the service with a great sense of supervision and not being focused on one area only.

Application:

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