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Job offer description

Due to the successful partnership between SELLBYTEL and with one of the leading IT companies in the world we are currently looking for

Regional Services Expert (m/f) 

Your main tasks

  • Support EMEAR Commercial segment,
  • Review Account metrics to track changes done by system/user on weekly bases,
  • Case management for Commercial sales agent Audit of reason codes / rules and escalation point,
  • Customer Validation – Global project and EMEAR process improvements,
  • Act as subject matter expert in all the service offerings,
  • Evolve and continuously improve processes,
  • Goaling – keep track and report on progress/exceptions/quality of Goal Sheets creation for Commercial agents,
  • Year End preparation/execution/control for Commercial agents across all Field Services categories (SHARE, Territory, Sales Crediting, Goaling),
  • Project management tasks during a specific time period focusing on New Year Set Up. Specific responsibilities include: distribute calendar and continue to communicate upcoming deliverables/deadlines, track and report overall status for their Country/Theater, track and report submission/ completion for each specific deliverable, host weekly Country/Theater meetings, understand the process/execution approach for each deliverable and provide guidance to Country/Theater stakeholder’s where applicable for Field Services.



Our profile of preference

  • Fluent in English
  • College (university) degree
  • At least 3 years of experience in audit, finance, and/or accounting background,
  • Outstanding communication skills (verbal and written),
  • Advanced MS Excel level,
  • Experience in a business to business environment,
  • Positive, flexible, team player and client oriented.



What we offer

  • Full time position
  • Extensive training on market leading products
  • Personal development programs and mentoring to develop skills
  • Possibility to participate in a growing project
  • Good career prospects in a reputable company which rewards serious and hard workers
  • Working place:Krakow
Job details
Work experience:
Work experience is required
Language skills:
  • English
  • Very good
Required skills:
Salary range:
Not provided
Date of expiry:

About company

The SELLBYTEL Group is one of the world’s leading international outsourcing experts. And the diversity of our solutions is correspondingly large and individual. By providing innovation, the SELLBYTEL Group has been assisting clients in the fields of sales, service, support, human resources, training, healthcare and back office solutions throughout the world for more than 27 years. We not only… Find out more