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Accommodation is not provided with this vacancy.

Main duties include:

  • To ensure that a safe and secure environment for customers, staff and visitors is maintained at all times.
  • To present a positive personal image to the customer at all times, by always being welcoming and friendly, and using the guest name at least once during check-in.
  • To ensure that products and services are explained to the customer at all appropriate times.
  • To answer the Switchboard to the Hotel standard, promptly and clearly in a polite, warm and helpful manner at all times.
  • To answer all internal calls to the Hotel standard, promptly and clearly in a polite, warm and helpful manner at all times also.
  • To ensure that all reservation enquiries are handled in a professional manner and used as a sales opportunity.
  • To respond to guest needs quickly and to endeavour at every opportunity to anticipate guest needs.
  • Be familiar with sales & promotional activity and up-sell at every possible opportunity.
  • To make the necessary preparations to deal with arrival of customers with advance bookings and the check in procedures are completed correctly.
  • To deal with customers without advance bookings on arrival in line with departmental procedures.
  • To take all opportunities to both promote products to our customer and increase the customer base.
  • To exchange cash and travellers cheques according to both the hotel’s and company’s cash handling procedures.
  • To follow all cash and key security as per company standard.
  • To ensure that customers accounts are prepared and maintained and that payments are dealt with according to the hotels standards and company’s cash handling procedures.
  • To ensure that data and text is entered into the computer correctly and that data is located and retrieved from the system and printed when necessary.
  • To create and maintain an effective working relationship with colleagues and managers.
  • Demonstrate Service Excellence through the following ways:
    • Always present yourself at work on time in full clean uniform & name badge.
    • Attend training & department meetings as scheduled.
    • Participate in improving the guest service journey.
    • Welcome guest feedback, share it with your team & aim to recover good service at every opportunity.
    • Smile & greet your guests & colleagues before they greet you.
  • To report on duty on time for your shift.
  • To comply with company policies regarding fire, health and safety, food hygiene and security.
This job has expired

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