JOB OVERVIEW
To help maintain and grow the success of Outdoor Norway, we're seeking an experienced operations manager to oversee daily activities. The Operations Manager is a key leadership position with a critical role in the fulfillment of the Outdoor Norway brand promise of delivering high-quality experiences. The Operations Manager is responsible for overseeing and managing the day to day functions of the operation.
• Critical Thinking
• Communication
• Business Acumen
• Judgement and Decision Making
• Stress Management
• Report Writing
• Ethical Practice
• Problem Solving/Analysis D
• De-escalation techniques
• Labor Management
DUTIES & RESPONSIBILITIES:
• Pre-season preparation of the business' operational department
• Pre-season preparation of contingency and emergency plans
• Identify and delegate the needs of each rafting trip to river guides and trip leaders
• Provide risk assessment of technical procedures
• Organize and assemble equipment required for each trip
• Provide Trip Leader supervision and management
• Ensure a high level of service standard is met by all staff both on and off the water
• Client liaison --- to liaise with clients and provide feedback to help marketing efforts
• Delivering outstanding customer service to ensure client satisfaction
• Making bookings and coordinating client programs
• Managing operational compliance Maintaining operational documentation, records and finances
• Assisting with staff training and mentoring
• Assisting with compliance and risk management
• Managing successful journey-based adventure programs
• Leading the team and overseeing all logistics, activities and rentals as well as overseeing program rationale, safety and the total wellbeing of all client participants.
• Undertake office-based program planning, management and assessment
• Act as a Outdoor Norway representative by fostering a high standard of professionalism in every functions and tasks
• Understand and role model company policy and standards in every aspect of functions and tasks
• Assist the management team in the development of new products and methods
• Identify inefficiencies and help develop sound alternatives
• Human resource management on an ongoing
• Directly report to and work with the Company Director
WHAT YOU'LL NEED TO SUCCEED
To be successful in this position, it is essential that you have:
• A passion for outdoor education and providing outstanding customer experiences
• Exceptional interpersonal communication skills, including the ability to create strong relationships with staff and clients
• Proven leadership/management experience, including the ability to multi task and look bigger picture
• Strong sense of initiative and capacity to work with minimal guidance and supervision
• Able to maintain thorough attention to detail while working under pressure
• A solutions-based mindset
• Exceptional written communication and presentation skills Previous experiences in operations or logistics advantageous
• Experience in managing field-based programs and teams advantageous
• A proven record in activity and program safety, remote area first aid, emergency responses and risk management advantageous
• Program planning and management experience advantageous
QUALIFICATIONS REQUIRED:
• 4 year degree in Operations Management, Recreation Management, or another related field
• 3+ years of relevant management experience in operations
• Must hold a Trip Leaders rafting license (or equivalent) for a minimum of two active season
• Must hold current Swift-water Rescue Training level 3 or equivalent
• Must hold current 40-hour or higher, Wilderness First Aid or Occupational First Aid certification or equivalent
• Must be able to conceptualize planning objectives and communicate needs
• Strong communication skills are a must
• Thorough, on the spot decision making in a fast-paced environment is a necessary skill
• Thorough understanding of commercial river rafting standards
• Computer literate
• Actively engaged in the enjoyment of outdoor adventures
• Prior experience working in the outdoor industry
• Able to communicate clearly and effectively
• Organized, enthusiastic, and flexible
THE RIGHT FIT:
We are a small, fast growing company looking for someone who shares our core values and displays passion to accomplish our vision. Our success is derived from a commitment to always be improving both in our professional careers and our personal development. The Operations Manager will report directly to the company director and work with the Reservations Managers to ensure the best possible client experience. We're looking for a candidate that can grow professionally and interested to make a career at our company.
CONTRACT FROM
This is a full-time seasonal (May --- September) position.
COMPENSATION
We offer competitive pay and incentives to our employees and compensation is based on experience.
HOW TO APPLY >>
Please email a copy of your resume along with a cover letter to: info@outdoornorway.com with the title "Operations Manager Position"
Please, make sure all of the information below is included in your application
Your full name
Date of birth
Address and contact information
ID number and Passport number (let us know what Visa conditions do you have to work in Europe)
Copies of any relevant qualifications
A copy of your current First Aid Certificate
A copy of your driver's license
Work history with task description
Job duration and the company director phone number and email for reference (preferable the three last employer's for reference);
Education
Qualifications
Hobbies
We strongly reccomend candidates to apply as soon as possible.
