Position Title Exceptional Handling AssociateCompany Overview*Qualifications
- Fluency in German is essential
- Effective team member with ability to work across a diverse and cross-functional work group.
- Demonstrated experience in Excel, Word and PowerPoint
- Demonstrate strong interpersonal, written and oral communication skills
- Proven research and issues resolution skills
- Must be able to multi-task and work well under pressure
- Must be flexible and adaptable to change
- Develop good relationships with various levels of personnel in Lilly’s Financial organization, third party service providers, and external auditors
- Work independently with minimal supervision
- Provide thorough follow-up on projects and implementations
- Excellent at organizing work and detail oriented
Additional Information
- Some travel may be required, but would be minimal
- Overtime may be required as projects dictate
*Travel Percentage0-10%*Responsibilities
General Responsibilities:
- Tier 2 support for P2P Answer Center
§Tier 2 support for BPO AP activities
§Deliver a quality service to all BU’s
§Action assigned OVSD cases, workbaskets and other inquiries (phone, email, instant message) per service level targets, including Web Invoicing.
§Mediate between Requisitioner, Buyer, Budget Analyst, and Vendor for exceptions outside normal process for Web Invoicing, EDI, and PO purchases
§Issue Resolution for Invoice Upload Process
§Override payment terms and expedite per local SOP with appropriate approval documentation
§Maximize knowledge on SAP and imaging inquiry capabilities
§Maintain and update procedures
- Ensure proper training of BPO on all exception analyst activities.
- Participate on projects related to process improvement or integration as the exception analyst SME.
- Implement process improvements related to exception analyst area.
- Ensure exception analyst processes are aligned with global processes unless deviations are necessary for legal or regulatory reasons.
- Ensure controls are maintained and in compliance with corporate policies.
- Perform as internal SME on direct purchase orders and invoice processing
- Build knowledge of SAP logic and structure related to GR/IR reconciliation and provide research and analysis support for GR/IR discrepancies
- Build knowledge of SAP Return Delivery Notification processing and understand the interfaces to AP process flows
- Perform as internal SME on paper invoicing exception process and imaging workflow
- Perform as internal SME on e-Invoicing exception process, SAP workflow and IDOC exceptions
- Content Owner for e-invoicing related procedures including responsibility for annual review
- Web administrator backup and support
- Web Invoicing - Review Daily Duplicate and Possible Duplicate Reports from Imaging and take action as necessary to resolve
- Analyze and take action on weekly Aged PO Report
- Review rejection and reversal metrics and look for trends. Recommend actions to address trends.
BPO Support and AP Retained Activities:
- Analyze monthly Business Process Outsourcing operational metrics and liaison with BPO counterparts as needed to investigate and remediate root causes
- Periodic monitoring of BPO activity for quality metrics not included in operational metrics or Service Level Agreement
- Point person for BPO to consult in unusual AP matters not documented in SOPs
- Primary responsibility for special handling PO invoices delivered directly to AP from business or General Disbursements (i.e. foreign invoice research)
- Accurately track errors identified and develop targeted action plan to resolve
AP GBIP/SAP testing
- Attend planning meetings to understand script and resource requirements
- Support SAP testing, script execution and quality center documentation
*Additional Skills/Preferences
- Secondary education with accounting focus
- SAP experience a plus,
- Knowledge P2P systems, processes and policies
- Self-starter, passion for continuous improvement, high learning agility
- Use of multiple systems
- Collaboration Sites
- Direct Commerce
- OVSD
- Reflections/Content Manager
- SAP
- EBP Requisition Reports
