Norwegian speaking customer support

Visma provides software solutions sold to small, medium and large businesses. Solutions with a diverse customer portfolio. Visma Labs is a team of more than 200 talented professionals in Latvia, with developers and support from different countries.

Working in Visma, you will find yourself in a challenging environment that is balancing between finding the best solution for the customer, escalating cases to the next level, applying new solutions, working together with a great team, learning new things every day.

We are now looking for an enthusiastic and driving Support 1st line Specialist for our Norwegian customers.

In this position, you will have an important and exciting new role, that will strengthen our support team for Norwegian customers. Communication and cooperation is a key factor in this role, because most of your colleagues will work in Norway, on different locations.

Our customers can be municipalities, counties, big private companies, hospitals and other healthcare organizations.

Key responsibilities:

• Reply to inquiries via telephone, e-mail, and web

• Prioritize queue and direct request to the right team in the organization

• Help support-teams on request

• Alert support-responsible on critical incoming cases

• Record details of each customer interaction and any actions taken

• Follow up on any customer issues requiring additional research

• Communicate with support coordinator on each team  regarding the status of issues

• Work proactively with customer support

• Be a part of our support-teams, be updated and suggest improvements

Job requirements:

• Strong customer centric mindset

• Solution oriented and a team player

• Excellent written and verbal communication skills

• Excellent interpersonal skills

• Proficiency in written and verbal English

• Proficiency in written and verbal Norwegian

• Previous experience working in Customer Care is considered an advantage

We are offering:

A company with strong values and vision to create a better world. Leaders who balance a steady business focus and genuine concern for people.

• Modern, spacious A class office close to the city center

• Talented and engaged colleagues in an international environment

• Friendly, multicultural and cooperation oriented team

• Professional growth and internal development hubs

• Health insurance, phone bills covered

• Motivating salary in the range of 1500-1800 EUR gross

• Sports community (volleyball, physiotherapist, participation at public sports events, etc.)

• Social events (monthly brunches, team building, parties)

• Company holiday apartments in Spain and France, fruits, and snacks in the office

At Visma Labs we have friendly and supportive company culture and we will do our best to make you feel welcome.