Marketing Optimization Agent - German

Email me: Stephen.molloy@cpl.ie

Marketing Optimisation Agent - Multilingual SMB Account Management Agent

Language must be C1 level in written and spoken, and fluency in other language. We build careers in four different areas of business: Consulting, Technology, Outsourcing and internal Corporate Functions. Each area offers a unique career experience and a compelling mix of work and training opportunities, work environment and structure for career progression.

Responsibilities:

• Uplift revenue by providing consultative advice to small and medium-sized businesses (SMBs) to help them grow their businesses across multiple channels - chat, email and phone

• Manage a portfolio of SMB clients with responsibility for growing revenue

• Support and expand the self-serve advertising base for SMB clients in the online and digital advertising domain

• Demonstrate the value of our SMB advertising solutions

• Provide pre and post-sales support for all self-service products

• Responsible for helping SMB clients drive results via their marketing campaigns through consultation, education, and support

• Provide product and tool support to improve clients’ experience and drive higher product adoption and spend

• Ability to identify trends and solve problems facing multiple SMB clients

• Providing vital product insights and feedback from our customers to engineering

• Champion and produce success stories for customers who have had success in growing their business by using our products have used our products to grow their business

Success in this position requires exceptional consultative sales, coaching, and client service skills; a willingness to experiment; the ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results.

Profile Attributes:

• Flexible and quick learner, able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform

• Focus on delighting SMB clients by driving the right product adoption for the right client

• Professional customer service skills: solutions mindset, helping nature, passion for the customer and customer

Experience:

• Sales aptitude; exhibiting ability to empathize with customer and meet targets

• Ooze consultative selling and customer empathy all the time

• Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve how they use our solutions

• Demonstrate speed, agility, critical-thinking, and problem-solving skills, ability to ramp up quickly

• Self-driven with attention to detail and follow-through

• Ability to multi-task and work under pressure

• Excellent communication skills: verbal, written, listening skills

General Skills:

• Familiarity with online advertising products and social media