GET TO KNOW ALORICA
Are you ready to obliterate the status quo?
Gone are the days of the mundane desk job. Passion starts from within, and we’re all about crafting a great space for our colleagues.
A place where you can be yourself. Where you can work hard and play hard. Where you can get involved in the community. And a place where giving back and developing awesome people make all the difference.
Choose a future with Alorica in our brand-new site in Sofia, Bulgaria.
Level 2 Technical Support Specialist provides direct support to Level 1 agents to resolve our Client’s (world's biggest computer technology company) customer cases. Level 2 Technical Support Specialist is responsible for providing, to external customer accounts, telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software custom or off the shelf software. S/he answers questions about installation, operation, configuration, customization, and usage of assigned products. Responsible for following defined policies and procedures. Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
WHY JOIN ALORICA?
We Offer So Much More Than a Paycheck
Competitive salary? Check.
Additional health insurance (incl. dental care)? Check.
Sports card – Multisport? Check.
Food vouchers (value of 60 BGN)? Check.
Transport cards)? Check.
But that’s just the start–here are a few more reasons to consider Alorica.
Career development opportunities
Extensive training programs;
Access top notch technologies and best practices;
Excellent working environment
KEY JOB RESPONSIBILITIES
Fluent command of Dutch and English
Previous experience in similar role is an advantage
Previous experience in technical support is an advantage
Knowledge of computing technology including hardware, data storage, operating systems, software applications, peripheral devices, and external connectivity.
Strong knowledge of MS Office (Word, Excel)
Positive and open-minded attitude
Eager to learn, self-motivated and goal oriented
If you are interested, please complete your online application, including attachment of your CV in English.
Applications will be processed in strict confidentiality.
Only short-listed candidates will be contacted.
Personal data of the applicants will be processed in strict confidentiality by Alorica Bulgaria EOOD solely for the purposes of selection and recruitment and will not be transferred to other data controllers unless required by law. Applicants provide their personal data on a voluntary basis and will have the right to access and correct their personal data within a reasonable time upon filing a written request.