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Job offer description

The Customer Service Specialist will be responsible for helping ensure complete customer satisfaction with PerkinElmer by providing first-level technical and non-tech customer service and basic technical support to customers contacting the Team via telephone, e-mail or other electronic systems. 

 

Job Responsibilities:

  • Identification and response to customer inquiries
  • Order processing
  • Service administration
  • Complaint handling
  • Billing inquiries
  • Invoicing
  • General administration
  • First-line technical support

 

Requirements for the position:

  • Good command English (CEFR B2 level)
  • Fluency in French (at least CEFR C1 level)
  • Professional, emotionally mature and ethical, strong interpersonal skills and ability to work well with a broad range of personality styles and types
  • Ability to multitask
  • Experienced in customer service, service delivery, logistics, order entry or regulatory environment
  • Capable to work in an IT driven environment (SAP knowledge will be an asset)
  • Very good knowledge of Microsoft Office

 

Working with us implies

  • helping to improve the health & safety of people and the environment
  • work in a hi-tech, innovative, team oriented, energetic and scientific environment
  • career development opportunities in multiple business areas

 

Additionally we offer:

  • attractive compensation and performance bonus
  • recognition & referral awards
  • tuition reimbursement program
  • language classes
  • business, technical and soft skills trainings
  • private medical care
  • life & accident insurance
  • sport programs (individual and team)
  • CSR activities
  • Social Fund benefits (Christmas vouchers, vacation and childcare subsidies, cinema tickets, etc.)
  • modern office facility including parking lot
  • relaxation, gaming and nursery room
  • casual dress policy
  • fresh fruits served every morning
  • bike ride subsidy
  • …and 30 days of vacation!
Job details
Occupation field:
Work experience:
Work experience is not required
Language skills:
  • English
  • Very good
  • French
  • Fluent
Salary range:
Not provided
Date of expiry:
Link for more information:

About company

PerkinElmer - Making a Difference Every Day Backed by an outstanding team of 7,700 employees and located in over 150 countries across the world, PerkinElmer is a global leader focused on improving human and environmental health. We provide our customers with critical knowledge, expertise and innovative detection, imaging, software, and services solutions so that they can make better decisions for… Find out more