Italian Supervisor for lastminute.com – Lisbon (Portugal)

What will your position be?

The Supervisor is a Team Leader for a team of 15 Sales Customer Service Representatives, being responsible for his team’s success and continuous improvement. He/she is responsible for the accomplishment of the internal objectives, motivating his/hers team, training and manage them on a day-to-day basis.

Main Responsibilities:

• Ensuring the team’s development, monitoring and evaluation;
• Motivating the team;
• Managing the team daily, according to internal policies;
• Ensuring the accomplishment of the Key Performance Indicators;
• Developing action plans for continuous improvement.

Who are we looking for?

• Native/near native Italian speakers (mandatory);
• Fluent in English (mandatory);
• Minimum 2 year experience managing contact center Sales Customer Service Representatives’ teams (preferable);
• Travel industry knowledge (preferable);
• Microsoft Office knowledge;
• Sales driven and ability to motivate the team members;
• Ability to make decisions under high levels of stress;
• Availability to work from 08:00 to 20:00 from Monday to Sunday.

Our Offer

• Fixed-term, renewable contract;
• Excellent work opportunity in a leading multinational;
• Stable work and career progression;
• Free organized sport activities and events;
• Relocation and integration program for foreign applicants
  • Flight reimbursement
  • Accommodation
  • Language course

Apply now!