Partner sites:EURESELA

IT Service Desk Specialist

by:  Arvato Systems Latvia

The job offer is available for the following event:

As IT Service Desk Specialist you will be a part of Arvato Systems Latvia Service Operations unit and a member of our Healthcare team, who focuses on delivering support in incident management in healthcare area, providing high quality services to our customers all around Europe. You will be responsible for supporting customers in system inquiries, working closely and establishing global connection with colleagues in Germany.

General responsibilities:

        √   Respond to customer inquiries via e-mail/ticketing system or phone

        √   Process and monitor technical incidents

        √   Advise and support the customer in consideration of functional requests

        √   Assist the customer in resolving 1st and 2nd level issues

        √   Dispatch and track tickets for the 3rd level of support

        √   Follow up on any customer issues requiring additional research

        √   Demonstrate the highest level of customer service and professionalism

Job requirements:

        √     Excellent communication skills in English

       √    Previous service desk related experience

       √    Proactive and analytical approach

       √    Good problem solving skills

       √    Solution orientated and a team player

        √    Desire to grow and develop in IT industry

       √    Previous experience in IT would be considered as an advantage

We offer:

        √  Highly competitive salary proposal

        √  Strong employee benefits list: brand new office and excellent central location, health insurance with dentist & sports coverage, in-company employee children’s area, certified training possibilites, additional annual vacation days, home office possibilities, regular team-building and company events, as well as other benefits according to company’s benefits policy

        √  Possibility of growth within Arvato Systems Global Delivery frame

        √  Possibility to work in mutual trust and positive team environment, to be creative and improve working flows by self-initiatives

        √  Friendly, multicultural and cooperation orientated colleagues

 

EOJD