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IT Process Specialist (m/f/d) Change Management

by:  Rheinmetall

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WHAT WE ARE LOOKING FOR

  • Responsible to perform the IT Change Management Process
  • Responsible for improvement of the process implementation in ServiceNow
  • Coordination of activities with other IT Service Management Processes
  • Support of internal as well as external audits
  • Monitoring and optimization of the efficiency and effectiveness of the process
  • Definition, realization and control of measures to optimize the process

WHAT QUALIFICATIONS YOU SHOULD HAVE

  • Degree in computer science, business administration or compareable
  • Experience in IT Change Management
  • Ideally experience in ServiceNow tool
  • Practical experience on how to work with agile management methods desireable
  • Professional knowledge in ITIL service management processes
  • ITIL Foundation v3 certification or higher
  • Excellent communication and presentation sklills in English and German
  • Team-oriented, commited and solution-oriented way of working
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