We are looking for a young and proactive trainee for 2020 in Front Office Department (Concierge).
Main tasks of the function:
- Learn how to reply to guests written direct requests (e.g. email, Starguest requests. Ambassadors requests) using luxury collection language and Concierge procedures;
- Interact to genuinely respond to special requests from guests with unique needs and follow up to ensure satisfaction;
- Respond to guests requests for special arrangements or services (e.g. transportation, reservations);
- Gather, summarize and provide relevant information to guests about the property – upsell services;
- Create and transform specific information about the destination (eg. Concierge Newsletter, Marketing support).
- Portuguese (mandatory)
- English fluent
- Spanish highly appreciated
- Any other language will be a plus
- Monthly scholarship of € 450,00;
- Shared accommodation with housekeeping service with a monthly cost of € 100,00;
- Transfer from / to airport;
- 3 meals per day at our staff canteen, 7 days per week (including days off);
- Portuguese classes;
- Uniform with laundry service.
- Meet & Greet with our Leadership Team;
- Internship Integration plan;
- Training plan, participation in e-learning and on class training for the several areas;
- Monthly meeting with our Managers ;
- TakeCare initiatives;
- Recognition Award.
Want to join us? Apply now!