HR Program Specialist (m/f)

Due to the successful partnership between SELLBYTEL and with one of the leading IT companies in the world we are currently looking for

HR Program Specialist (m/f)

Your main tasks:

• Plans and implements a closely associated set of program initiatives for an identified client-oriented operational entity of the company.
• Participates in the generation of program resources and in the design and development of program operating goals, objectives, and protocols.
• Serves as primary point of both internal and external representation and liaison with respect to program implementation and operational matters, and provides technical/professional and programmatic guidance, consultation, and support to client constituencies as appropriate.
• Supports Program Manager in creation of formal Calibration Program
• Creates and ensure formal governance process for maintenance of job descriptions, hiring profile alignments, and associated verification and measures
• Document program guidelines, and standards and work with vendor managers to promote consistency, understanding and adherence to program standards
• Captures data related to agent skills, experience, certifications, knowledge contributions, performance feedback, etc. to create agent reputation model
• Establish and maintain formal processes to increase the effectiveness and efficiency of the Operational Forum including scheduling, agenda preparation, meeting minutes
• Create communication materials to support the program launch and provide data for the monthly newsletter to foster ongoing stakeholder communication
• Oversees and administers all facets of the day-to-day operations of the various programs and activities related to the position.
• Plans, develops, and implements strategies for identifying and generating funding and/or resource opportunities for program activities, to include development of grant and other fundraising proposals.
• Provides and/or coordinates the provision of technical guidance, consultation, related support to clientele within area of program focus; provides day-to-day problem solving as necessary on day-to-day program-related needs and issues.
• Creates, produces, and delivers a range of promotional, educational, and informational presentations, and/or resource materials related to program activities and initiatives.
• Oversees and/or coordinates the collection, compilation, and analysis of program activity data; develops, writes, edits, and presents comprehensive statistical and narrative program reports and evaluations.
• Participates in the development of operating goals and objectives for the unit; recommends, implements, and administers methods and procedures to enhance operations, as appropriate to the unit.

Requirements

• Fluent in English
• University degree
• 2 to 3 years of business experience in HR administration, business support
• Good communication and interpersonal, problem solving as well as decision making skills
• Reliable, responsible, self-driven, result orientated personality
• Ability to deliver results in cross cultural and virtual organizations and to work with remote management model
• Understanding of "business support" function in a proactive way
• Good Excel skills (mandatory)
• Ability to learn new software and tools rapidly

We offer

• Full time position
• Extensive training on market leading products
• Personal development programs and mentoring to develop skills
• Possibility to participate in a growing project
• Good career prospects in a reputable company which rewards serious and hard workers
• Working place: Krakow
• Additional benefits