Constant maintenance of a high standard of service towards the guests.
To ensure that all guests receive an efficient and quick check-in and check-out.
To ensure that all requests, which the guest may have, will be considered
To have a high knowledge about all services offered in the hotel, as well as a high knowledge about where the hotel is located.
Assure that constantly will be offered the best service and the best treatment to our clients.
To maintain adequately and improve the quality of “Guest History” and “Marketing Data Base”.
Take part in training courses regularly and put the know-how thus obtained into practice.
Involved in training and management of the FO apprentices
Communicate with all Team Member in the service area and throughout the hotel in general
Attend and actively participate to daily briefings and monthly communication meeting.
Actively participates to training courses and apply training received
To maximize the sale of rooms, and if possible, for the best price.
To adopt a reasonable commercial attitude by maintaining, increasing and taking advantage of trade opportunities. (Selling rooms for the best price in Front Desk).
To be up-to-date concerning the occupation of the hotel, the availability, the prices to offer and the policy of credits to follow in the different occasions.
To ensure that in the case of overbooking or high occupation, the rejection of selling a room is the last alternative, considering that before refusing a reservation, it is necessary to study many possibilities.
Ensure high level of service to guests according to established standards