Skip to content Skip to menu Skip to footer
Job offer description

The Hebrew Protection Services Agent assists buyers and helps to resolve their seller dispute inquiries. They complete reviews and resolve claims in a timely and accurate manner using the latest in modern communication and technology tools and their knowledge of the buyer and seller protection policies. As a frontline representative, they are the primary point of contact for our customers and provide predictable, compassionate and timely resolution to all questions and inquiries. Number crunchers, look no further! Here's your opportunity to build financial models, provide data-driven advice on complex economic issues, work alongside business and technical departments, and strategically manage financial operations that touch people around the globe (and yes, balance the books with speed and accuracy).

**Fluent English & Hebrew are required for this role**

Core Duties: Reviewing and attaching customer responses to claims filed against them or on their behalf. (5%)

Completing or cancelling pending reversals when appropriate. (5%)

Restricting accounts when appropriate. (5%)

Closing of claims filed through PayPal’s Consumer Protection Policies. (70%)

Escalating appropriately to Fraud Investigations. (5%)

Review limited PayPal accounts and determine the legitimacy of the account and account holder. This also includes determining cases that need to be resolved by the customer to lift their Limited Access (10%)

Competencies:

Customer Focus

Drive for Results

Problem Solving

Decision Quality

Time Management

Functional / Technical Skills

Experience Required: 12 + months customer service experience required

PayPal provides equal employment opportunity 

Job details
Education field:
Work experience:
Work experience is required
Duration of work experience:
Up to 1 year
Language skills:
  • English
  • Fluent
Required skills:
Customer relationship management, customer service
Salary range:
Not provided
Date of expiry:

About company

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 210 million active account holders the confidence to connect and transact in new and powerful ways,… Find out more