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Head of Production Assurance

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Head of Production Assurance

NORDEA BANK DANMARK A/S

København, 1 stilling

Nordea’s vision is to be a Great European bank, acknowledged by its people, creating superior value for customers and shareholders. We are making it possible for our customers to reach their goals by providing a wide range of products, services and solutions within banking, asset management and insurance. Nordea has around 11 million customers, approximately 650 branch office locations and is among the ten largest banks in Europe in terms of total market capitalisation. The Nordea share is listed on the Nasdaq Stockholm, Nasdaq Helsinki and Nasdaq Copenhagen exchange.

Nordea has embarked on a major programme called Group Simplification which is a business transformation that will make us more agile and resilient bank with modern platforms that will enable greater digitalization. Nordea aspires to be a bank that is easy to deal with, anytime and anywhere, a safe and trusted partner offering personalised solutions. Simplification touches all parts of Nordea.

Group Corporate Centre (GCC) & Group Function IT (GFIT)

GCC secures best-in-class strategic and financial frameworks and processes as well as providing professional services and advice within our areas of expertise. At the same time GCC supports the Group to become more efficient providing common infrastructure, processes and services to harvest the full benefits of scale. While supporting the business, the aim is to realise the potential for greater efficiency. The COO organisation has been created to fully implement one operating model by harmonising processes and services to support the simplification and compliance activities. There is a COO organisation in each business area and one in Group Functions to manage operational risk and compliance activities in the first line (BRIS), IT, operations and simplification in the respective areas.

Group Functions IT is a division responsible for the full IT value chain in Nordea Group Functions. We have the responsibility for development, maintenance and operations of all IT applications in Group Functions. We have taken a step forward in integrating IT even closer to business by transferring Business IT related tasks from Group Finance and Reporting into Group Functions IT to drive the future integration of group data and reporting platforms. We team up across the Nordea value chain with our 200+ employees in four countries and 800+ consultants representing our professional global partners, mostly in India

The Position

The head of Production Assurance (PA) for GFIT is responsible for Quality Assurance, Change Management and Production Services and reports directly to the CIO of GFIT.

The Production Assurance organization was created to improve quality, enhance production stability and availability, standardize processes, and provide rigorous governance. In this capacity, you will work in close cooperation with the Head of GFIT and the primary client group, Group Functions Internal Reporting (GFIR) to drive the development and maturation of the service.

The manager is expected to bring leadership and strategy to Production Assurance and will be accountable to lead many of the GFIT key deliverables including but not limited to:

- Segregation of Duties
- Production stabilization
- Test management strategy
- Change management process and governance
- PA portion of the near-shoring agenda

Employees in this unit are located in the Nordics, primarily in Stockholm and Copenhagen with plan to extend to Poland as part of the near-shore agenda. The unit also manages a substantial delivery out of India and Riga leveraging our key sourcing partners. The operating model is global, with a strategy to transition much of the off-shore vendor services to a near-shore location. The Head of PA will have 5 to 10 direct reports and be responsible of an organization of 150-200 employees, a combination of employees and outsourced.

Responsibilities

Responsibilities include but are not limited to:

- Application Service Desk (L1)
o Monitoring
o Request Management
o Ticket Management
o Application L1 Support

- Production Operations (L2)
o Incident and Problem Management
o Request Management
Nordea’s vision is to be a Great European bank, acknowledged by its people, creating superior value for customers and shareholders. We are making it possible for our customers to reach their goals by providing a wide range of products, services and solutions within banking, asset management and insurance. Nordea has around 11 million customers, approximately 650 branch office locations and is among the ten largest banks in Europe in terms of total market capitalisation. The Nordea share is listed on the Nasdaq Stockholm, Nasdaq Helsinki and Nasdaq Copenhagen exchange.

Nordea has embarked on a major programme called Group Simplification which is a business transformation that will make us more agile and resilient bank with modern platforms that will enable greater digitalization. Nordea aspires to be a bank that is easy to deal with, anytime and anywhere, a safe and trusted partner offering personalised solutions. Simplification touches all parts of Nordea.

Group Corporate Centre (GCC) & Group Function IT (GFIT)

GCC secures best-in-class strategic and financial frameworks and processes as well as providing professional services and advice within our areas of expertise. At the same time GCC supports the Group to become more efficient providing common infrastructure, processes and services to harvest the full benefits of scale. While supporting the business, the aim is to realise the potential for greater efficiency. The COO organisation has been created to fully implement one operating model by harmonising processes and services to support the simplification and compliance activities. There is a COO organisation in each business area and one in Group Functions to manage operational risk and compliance activities in the first line (BRIS), IT, operations and simplification in the respective areas.

Group Functions IT is a division responsible for the full IT value chain in Nordea Group Functions. We have the responsibility for development, maintenance and operations of all IT applications in Group Functions. We have taken a step forward in integrating IT even closer to business by transferring Business IT related tasks from Group Finance and Reporting into Group Functions IT to drive the future integration of group data and reporting platforms. We team up across the Nordea value chain with our 200+ employees in four countries and 800+ consultants representing our professional global partners, mostly in India

The Position

The head of Production Assurance (PA) for GFIT is responsible for Quality Assurance, Change Management and Production Services and reports directly to the CIO of GFIT.

The Production Assurance organization was created to improve quality, enhance production stability and availability, standardize processes, and provide rigorous governance. In this capacity, you will work in close cooperation with the Head of GFIT and the primary client group, Group Functions Internal Reporting (GFIR) to drive the development and maturation of the service.

The manager is expected to bring leadership and strategy to Production Assurance and will be accountable to lead many of the GFIT key deliverables including but not limited to:

- Segregation of Duties
- Production stabilization
- Test management strategy
- Change management process and governance
- PA portion of the near-shoring agenda

Employees in this unit are located in the Nordics, primarily in Stockholm and Copenhagen with plan to extend to Poland as part of the near-shore agenda. The unit also manages a substantial delivery out of India and Riga leveraging our key sourcing partners. The operating model is global, with a strategy to transition much of the off-shore vendor services to a near-shore location. The Head of PA will have 5 to 10 direct reports and be responsible of an organization of 150-200 employees, a combination of employees and outsourced.

Responsibilities

Responsibilities include but are not limited to:

Application Service Desk (L1)
- Monitoring
- Request Management
- Ticket Management
- Application L1 Support

Production Operations (L2)
- Incident and Problem Management
- Request Management
- Capacity and Performance Management
- Continuity Planning and Management
- Batch Management
- Application L2 Support

Change Services
- Release and Deployment Management
- Event Execution & Management
- Governance of configuration management

Process Management
- Divisional ownership of core Change, QA and Production processes
- Process implementation and adoption
- Process control

Performance Management
- Define core OLAs and KPIs
- Work with central reporting team to track performance

Test strategy
- Policy, governance and process owner of testing framework
- Responsible to build and manage QA prod automation framework

This is a fast paced transformational role that will incentivise the right candidate with a highly rewarding impact role.

Qualification

Minimum 7 years of relevant management experience, having managed leaders and cross border teams and preferably having worked with off-shoring partners.

You have shown good ability in strategic and tactical leadership and can structure and orchestrate a road map to target state. In addition you have a proven track record in change management. Previous experience of working in/with banks and financial sector is a benefit. As the core services delivered are information management services, also such experience is an advantage.

You have a relevant Master’s or PhD degree in Business, IT, Engineering or Technology.

You have an unwavering passion for excellence and eye for detail with a strong focus on client satisfaction

You are fluent in English.

Location

The position can be based either in Stockholm or Copenhagen

Our Core Values

- Transparency
- Honesty
- Collaboration
- Taking ownership
- Make the right decisions because it’s right thing to do
- Have “passion”
- Challenge to always be better (Continuous Improvement)

Read about us:

http://www.nordea.com/en/about-nordea/

For further information please contact Loredana Albenzio Talent Acquisition Manager on loredana.albenzio@nordea.com +46 72 147 1136

For union information please contact Lars Oddestad (Finansförbundet) +46 70-235 35 65 or Björn Colliander (Saco) +46 70-354 70 05, please note they can’t answer questions specific to this recruitment.

EOJD