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Job offer description

Our client based in Dublin is seeking a Head of Operations. This is a leadership role requiring significant relevant expertise which will have responsibility for leading day to day operations within the organisation and dealing with external service providers.

€100000 - €120000 per annum

Key responsibilities:

  • Ownership of all operational processes, maps and controls
  • Development and implementation of a single outsourced operations governance model, including the development and monitoring of appropriate Key Performance Indicators and Service Level Agreements.
  • Responsible and accountable for operations people, processes and controls, including those that are outsourced to Third Party Administrators
  • Responsible for the end to end process of Vendor selection and Vendor management
  • Delivery and continuous improvement of high-quality services through outsourced operational partners
  • Deliver and Drive ongoing process improvement
  • Effectively manage risks and ensure compliance with company policies and regulatory requirements
  • Provide leadership and clear direction to managers and teams to ensure individuals are developed, retained and rewarded to enable high performance, engagement and delivery of business objectives
  • Clearly, communicate the company strategy and direction to the operations team to achieve business objectives to meet the short and long term Company goals
  • Promote innovation and creativity to ensure a culture of continuous improvement
  • Management of all operational aspects of new product introduction, involving liaison with multiple cross-functional teams
  • Maintain a strong operational risk control framework including operational risk identification, mitigation and reduction
  • Implement and maintain efficient, effective and proportionate Business Continuity Management procedures and processes for all operations including outsourced activities and providers

Key Requirements:

  • 10 - 15 years' experience with proven expertise in a senior operations role within the Financial Services Industry
  • Experience of planning, controlling and monitoring operational activities in a multi-site, high volume regulated environments
  • Proven track record of experience in implementing high levels of standardisation and process, to drive consistent, efficient and high-quality delivery
  • Be able to anticipate, and be responsive to, operational challenges, in a highly changeable and fast paced environment
  • Third level education along with professional qualifications
  • Business transformation and project management leadership
  • Strong People and Leadership Skills
Job details
Work experience:
Work experience is not required
Salary range:
Not provided
Date of expiry:

About company

Wallace Myers International is the recruitment agency of choice for organisations seeking staffing solutions of the highest calibre. With offices in Dublin and Cork, we are the market leaders in professional recruitment and lead the way in the following staffing disciplines - Accountancy, Financial Services, HR, Business Support, Construction, Life Science… Find out more