Guest Relations Officer

by:  Palm Beach Hotel and Bungalows

The job offer is available for the following event:

Duties:

  • Should be informed on all subjects concerning the running of the Hotel and standards of services provided by all departments.
     
  • From his/her position, should be able to follow the standards of services provided by the Hotel for the guests.
     
  • Should inform the General Manager on the above subject through the use of a report book. The report book should record comments/ complaints made by clients concerning the services of the Hotel.
     
  • Should establish friendly relations with the clients and the staff of the Hotel. Should be in a position to offer good services and give special attention to each client, especially the ones who repeatedly come back to the Hotel.
     
  • Good co-operation and communication should exist with the Reception and the other departments. In the case, of problems Guest Relations Officer should try to solve them, or seek advice from the Management.
     
  • Should be in a position to give general information concerning Cyprus and the City of Larnaca.
     
  • Should handle all complaints made by the clients and pass these to Management. Cooperation with the General Manager in the handling of the complaints should exist and vice versa.
     
  • Should give attention and importance to the V.I.P. clients.
     
  • Should organize a weekly programme for the clients entertainment, especially single guests on their own. Close co-operation with the General Manager should exist in relation to the promotion of the Hotel. She should participate in the organi­sation of the Hotel Magazine or newspaper.
     
  • Should co-operate and communicate with the representatives of the different travel agents who visit the Hotel.
     
  • Should guide the foreign travel agents around the Hotel.
     
  • Should co-operate with the General Manager concerning the different advertisements of the Hotel (e.g. Hotel Brochures).
     
  • Should keep in contact with the journalists.
     
  • Should pay special attention to the seminars, conferences, and special functions etc., which are taking place in the Hotel. GRO should work closely with the organisers of the seminars, etc.
     
  • Should be in a position to do any extra duties in relation to his/her position when management requires to do so.

 

Requirements:

  • Proficiency in English, German and Russian 
  • Familiarity with hospitality industry standards
  • An outgoing personality
  • Outstanding communication skills
  • Diploma or BSc/BA in Hospitality Management is preferred
  • Excellent organizational and time-management skills
  • Computer Literacy

Jobs that may interest you

Waitress/Waiter

Offered by:  Asterias Beach Hotel
Workplace: Cyprus
Job description We are looking for a skilled Waiter or Waitress to take orders and deliver food and beverages to our customers. The right Waiter/Waitress uplifts the dining experience for customers. We are looking for someone who will have the patience, personality and perseverance to thrive in this role. Requirements Eligible to work in Europian countries Service orientation-actively looking for... Read more

Cooks

Offered by:  Asterias Beach Hotel
Workplace: Cyprus
Season April - Nov 2020 Job description Our 4* Hotel is looking for a professional Assistant Cook who can help prepare meals as per our standard recipes. The successful candidate will be responsible for creating meal portions, cleaning food, cooking meals and keeping a sanitized work area. We are seeking an individual who has experience in the food service industry... Read more
Mixing beverages using an extensive range of ingredients including liquor, bitters, soda, water, sugar, and fruits Taking beverage orders from customers or wait staff and serving drinks as requested, paying extreme attention to detail Providing a positive and friendly guest experience by interacting with customers Collecting money for drinks served and providing change as needed Keeping a well-stocked bar Cleaning... Read more
Related working experience. Valid Lifeguard certificate. Ability to work as a team player. Hard working and well-organized. Good interpersonal and communication skills. willing to relocate to Cyprus We offer: -Food on duty: Free -Accommodation shared: Free -1 Day off/Week -8-9 working hours/day salary from 800-1100 net Read more

Pool Lifeguards

Offered by:  Louis Hotels
Workplace: Cyprus
Louis Hotels Plc Co Ltd, one of the biggest hotel groups in Greece and Cyprus, is seeking to recruit seasonal employees for its hotel units in the areas of Paphos, Protaras, Limassol and Nicosia in the following position: Pool Lifeguard Job Requirements: Related working experience, will be considered as an advantage. Valid Lifeguard certificate. Ability to work as a team... Read more