Then we might be a match! We are looking for German-speaking customer support representatives to join our international team in southern Estonia.
Opportunity to work from home - after a successful training period in Võru you can even work from home, preferably in South Estonia.
Our salary system is highly motivating, enabling you to earn twice the average income in the area (1,000 Euro base salary + performance-related bonuses up to more than 1,000 Euro)
We offer paid introductory training and continue to train your skills further
We have an attractive and cozy working environment - a lot of space, resting room, children´s playroom
Your health and well-being are important to us - we offer sports benefits / additional health insurance
We have fun activities - German course for the children of staff, team events (Christmas party and company summer days, chance to visit the summer events of the Danpower Group in Germany)
Relocation package or reimbursement of transportation costs possible
You are an European national with strong German skills (level C1 required)
You enjoy advising and helping customers over phone and via email, being customer- and solution-oriented
You are an honest, kind and open-minded person with a positive attitude towards both colleagues and customers
Ideally, you already have previous experience in customer service, but this is not a must
You are an experienced computer user
You possess strong attention to detail, you are a quick learner and independent problem-solver
You believe in continuous development
You like working in shifts
WHAT WILL YOU BE DOING?
Answering questions about the sale and billing of electricity, gas, water and wastewater via phone, e-mail and mail
Helping the customer by clarifying the inquiry, determining the cause of the problem, selecting and explaining the best solution to solve the problem
Updating customer database with relevant information
Acquiring new customers through up- or cross-selling
Contributing to team effort by meeting personal/team sales targets
We will be glad to give you more information about the post. You can contact us via e-mail at firstname.lastname@example.org.