German speaking Customer Service Agents

Our client is hiring now for Customer Service Advisors in Belfast. Their aim is to consistently deliver world class customer service and they never lose sight of their goal - customers are the focus of everything we do. From email to phone in a multitude of languages, they are on hand to offer care to all our customers to make sure they have a fun and enjoyable shopping experience. 

 

Responsibilities:

• Communicating with customers by telephone, email and online to provide outstanding service.
• Building rapport with customers to help them with enquiries including; order taking, product information, tracking deliveries, returns, sizing and quality queries.
• Discussing new products and managing multiple tasks to promptly resolve customer queries.
• Identifying ways to improve processes to improve sales, brand loyalty and the customer service and experience.
• Updating our systems with information and helping marketing, retail and other teams to further improve customer service and satisfaction.

Qualifications:

• Proficient (verbal & written) in German, with advanced in English.
• Able to represent our client’s brands and deliver outstanding customer service with clarity, passion and enthusiasm.
• Flexible to meet the changing needs and varying deadlines of our business at the busiest time of year.
• Able to work to customer service measures, metrics and KPIs within a service targeted environment.
• Excellent computer literacy.
• Previous experience in a customer service environment, preferably telephone based.

 

Hours of work:

• 40 hours per week - Mon-Fri 8am to 5pm or 9am to 6pm