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Job offer description

Fujitsu is a world IT leader leading authority in hardware and IT services business.

Fujitsu Global Delivery Center in Lisbon is a multilingual Center with more than 1300 employees providing 24/7 IT and other specialized services, in 23 different languages to multiple companies from different sectors, on a very rewarding and vibrant multicultural environment.

We are now recruiting German Service Desk Agents – 1st Line support to provide technical assistance to users via email or phone.

Main focus:

  • to provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests; 
  • provision of 1st line support for incidents.

Key responsibilities:

  • handle phone calls, emails and other portal interaction tools with agreed SLA;
  • perform all duties in accordance to required quality;
  • participate in knowledge capture processes;
  • correct use of escalation to Service Desk Expert as per desk procedures;
  • significant time spent dealing with customer on the phone;
  • must be able to interface internally and externally;
  • working as part of a team and contributing to team targets;
  • expected to be flexible in covering shits. 

Tipycal career path will be to Service Desk Expert or ITL controller; Process C

Key education, skills and experience:

  • proficiency in German and good command of English;
  • knowledge of various software applications (minimum: Windows environment and MS Office package);
  • interpersonal skills crucial for working in a Customer Service Center such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, sense of urgency, optimism and enthusiasm.

We offer:

  • very competitive salary, bonuses and benefits package;
  • training, support and internal career progression plan;
  • excellent facilities centrally located nearby a wide range of public transports
Job details
Occupation field:
Work experience:
Work experience is not required
Language skills:
  • English
  • Very good
  • German
  • Fluent
Salary range:
Not provided
Date of expiry:

About company

Your future is FujitsuAt Fujitsu, our focus on human-centric innovation is impacting the way the world transforms to a digital future. We see it on a global and local scale and we know that the power of innovation and human connection can create a more trusting, sustainable and responsible world for all. We are looking to grow our team with committed people to work in a challenging, but extremely… Find out more