German Customer Service for Voyage Privé (M/F)

by:  Teleperformance Portugal

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Our Client

Voyage Privé is a members only luxury travel club, offering unforgettable getaways, at unbelievable prices. The unique flash sales concept gathers over 17 million members worldwide.
A small but well defined team of travel experts delivers to their community a weekly newsletter containing the best and most inspirational offers full of chic city breaks ideas, beautiful country getaways and gorgeous beach retreats.  
The secret is: Members always come first, that's why over 95% of customers give Voyage Privé positive feedback when they return from holiday!

Your Profile

  • Perfect German and good English language control, spoken and written;
  • Familiarity with the travel industry, relevant working experience is an advantage;
  • Problem solving and time management skills;
  • Experience in the customer service / call center environment;
  • Excellent communication skills, interpersonal skills and team spirit.

Responsibility

  • Helping customers with their reservations (manage, track changes in bookings, promoting online offers);
  • Send confirmations of reservations/cancellations, resolve possible pricing issues or overbookings;
  • Ticketing, contact with the agency regarding flight tickets, resolve possible problems/cancellations/delays;
  • Resolve possible complaints/remarks of customers in a positive and diplomatic manner.

Our Offer

  • Excellent work opportunity in a leading multinational company;
  • International career in a multicultural environment
  • Possibility of cooperation with leaders in various industries;
  • Stable work and career progression;
  • Long-term development opportunities;
  • Private health insurance after 6 months of employment;
  • Possibility to live in one of our apartments; 
  • Initial flight expenses refund;
  • Annually complementary return flight to your home country (within Europe);
  • Free Portuguese language courses, sport activities and organized events.
This job has expired

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