Job summary

Reports to: General Manager, Deputy General Manager

Scope and Purpose of Position

To ensure the day-to-day operations are carried out in line with the department and hotel standards, providing quality service to our guests in accordance with statutory, health and safety requirements.

Responsibilities

  • ➢  Ensure that the Department operates in a guest focused manner; always striving to exceed guest expectations thereby building customer brand and loyalty.

  • ➢  Fully understand and operate the Property Management System and ensure it is used to maximum effect.

  • ➢  Welcome and check in all guests with the minimum of delay and with the highest level of hospitality being extended.

  • ➢  Ensure telephone is answered in a professional manner at all times and that all calls are transferred correctly.

  • ➢  Allocate correct accommodation to arriving guests in accordance with allocation guidelines with special attention to VIP and Regular guests.

  • ➢  Ensure all guest details are accurate i.e. name, address, rate, credit card details and special requests.

  • ➢  Ensure each guest receives a call back to ensure satisfaction.

  • ➢  Ensure all guest profiles are recorded accurately.

  • ➢  Ensure all guest requests are met and followed up throughout their stay.

  • ➢  Ensure all guest bills are presented and processed accurately and efficiently.

  • ➢  Ensure cash and credit card transactions are carried out accurately and in line with the standards

    of the Hotel.

  • ➢  Ensure all guests are checked out with the minimum of delay and that any complaints / queries /

    feedback are actioned immediately or passed on to the appropriate department.

  • ➢  Take room reservations as and when needed in accordance with the standards and rate

    guidelines of the Hotel.

  • ➢  Maximize hotel revenue through maintaining rates and up-selling both at the hotel and on all

    online channels.

  • ➢  Ensure the Front Desk is never left unattended.

  • ➢  Be completely familiar with location of all guest rooms and meeting rooms and facilities offered

    in each room.

  • ➢  Be completely familiar with all F&B Outlets in the hotel and the menus / services provided by

    these departments.

  

JOB DESCRIPTION

  • ➢  Use every opportunity to promote the facilities and services of the hotel

  • ➢  Familiarise all guests with hotel facilities and opening times at check in.

  • ➢  Assist guest in the booking of taxis.

  • ➢  Maintain clear communication with all departments of the hotel.

  • ➢  Ensure all Front Office administration duties are completed at the end of each shift.

  • ➢  Ensure the department performs all standards in accordance with the SOP Manual.

  • ➢  To ensure hotel standards are achieved at all times.

  • ➢  To assist in implementing company human resources policies including but not limited to

    recruitment and selection, grievance and discipline, performance appraisal, communication and

    reward management

  • ➢  To communicate effectively at all levels, including attending management meetings

  • ➢  To manage, motivate and train employees within the department thereby ensuring a high

    standard of service/control in all areas to include both the day team at reception and Night team

  • ➢  Tour group sales and negotiation in conjunction with the Sales & Marketing Manager

  • ➢  Yield Management in conjunction with the Sales & Marketing Manager

  • ➢  Segmentation Management in conjunction with the Sales & Marketing Manager

  • ➢  Corporate Rate build in conjunction with the Sales & Marketing Manager

  • ➢  Accidents and sickness to be reported as per company policy

  • ➢  Hold monthly departmental meetings with your department

  • ➢  To be fully aware of budgeted and actual department targets.

  • ➢  To produce rosters ensuring effective staffing levels within budget and review on a daily basis, overtime, rotas, holiday requirements and absenteeism

  • ➢  To react to changes in business levels to ensure department costs and expenses are controlled

  • ➢  To implement company procedure in the event of fire or emergency

  • ➢  To implement and maintain hygiene standards as set out by the Company

  • ➢  To adhere to company Health and Safety policy and current Health and Safety legislation

  • ➢  To be fully aware of and adhere to security procedures laid down by the hotel and company

  • ➢  To report any problems re: failure of machinery and small equipment to the Maintenance

    Department and to follow up and ensure the necessary work has been carried out

  • ➢  To take part in company internal and external training as required

  • ➢  To carry out any reasonable requests by Management / Company

  • ➢  Report daily operating issues to Management

Job details
Work experience:
Work experience is required
Duration of work experience:
Up to 2 years
Language skills:
  • English
  • Very good
Number of positions:
2
Date of expiry:
About company

We are a Recruitment Agency based in the heart of Ireland's Tourism Industry in Killarney, Co. Kerry.  We offer a Brand of Employer who offers Work-Life Balance and understands the committment which Employees give to their organisation.  Killarney offers beauty, entertainment and a work-life balance in order to explore and enjoy our beautiful town. Read more

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